Stephanie Espinosa
Littleton,CO
Summary
Dedicated and experienced hospitality professional seeking the position of Assistant Manager to utilize my skills and expertise in providing exceptional customer service and managing operations effectively
Overview
25
25
years of professional experience
Work History
Guest Service Agent
Hampton Inn and Suites
01.2020 - Current
- Greeted guests and responded to guest inquiries, requests, and issues in a timely, personable, and efficient manner to resolve guest concerns
- Informed guests about payment methods, and verified credit card data
- Liaised with housekeeping staff to ensure all rooms were clean and ready to accommodate new guest arrivals
- Provided information about hotel, restaurant, nearby attractions, available rooms, rates, and amenities
- Make reservations for guests and groups
- Multi task, check inn, check out, answer phones, etc
Client Care / Leasing
The Littleton Real Estate Company
04.2015 - 01.2016
- Coordinate with tenants on lease renewals
- Schedule lease signing and move in dates
- Resident lease file, lease agreement, and addenda preparation
- Receiving and tracking resident notices to vacate
- Responsible for accurate data entry into Yardi
- Ensure unit is ready for occupancy on agreed upon date with available keys.
Receptionist
Metro Brokers
05.2016 - 03.2017
- Communicated with clients and agents
- Assisted office manager in a variety of office duties, including but limited to answering a multi-line telephone, taking accurate messages, greeting clients, faxing, and copying, schedule showings, MLS input.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Receptionist/Assistant
Keller Williams
06.2010 - 08.2012
- Coordinate with clients and agents
- Ordered office supplies
- Maintained stationary and paper goods inventory
- Managed MLS, listing presentation
- Preparation of documents such as contracts, close files
- Review files for compliance
- Create flyers, Mass mailings.
Owner
Espinosa Customs Tire & Wheels
12.1999 - 04.2009
- Maintained and encourage customer loyalty through the courteous and efficient resolution of disputes, complaints
- Communicate with customers daily
- Reported daily revenues
- Maintained quality customer services.
Education
Abraham Lincoln High School
Denver, COSkills
- Hotel operations
- Brand standards adherence
- Exceptional communication
- Guest communication
References
Upon Request
Timeline
Guest Service Agent
Hampton Inn and Suites
01.2020 - Current
Receptionist
Metro Brokers
05.2016 - 03.2017
Client Care / Leasing
The Littleton Real Estate Company
04.2015 - 01.2016
Receptionist/Assistant
Keller Williams
06.2010 - 08.2012
Owner
Espinosa Customs Tire & Wheels
12.1999 - 04.2009
Abraham Lincoln High School
Similar Profiles
Christopher PeñaChristopher Peña
General Manager at Hampton Inn and Suites by HiltonGeneral Manager at Hampton Inn and Suites by Hilton
Timothy RamosTimothy Ramos
Partial Accounting & Data Entry at Moody (Hampton Inn/Homewood Suites)Partial Accounting & Data Entry at Moody (Hampton Inn/Homewood Suites)
Mary Kelly SmithMary Kelly Smith
Operations Manager at Hampton Inn and Suites - Outer Banks CorollaOperations Manager at Hampton Inn and Suites - Outer Banks Corolla
Tyler MorrowTyler Morrow
Front Desk Receptionist at The Hampton Inn Hotel & SuitesFront Desk Receptionist at The Hampton Inn Hotel & Suites
Daniel RabhanDaniel Rabhan
Team Lead Inbound Sales - SaaS HR/FinTech at Deel Inc.Team Lead Inbound Sales - SaaS HR/FinTech at Deel Inc.