Stephanie Esquivel
Chicago,IL
Summary
Personable professional with exemplary customer service skills. Knowledgeable in tackling issues and concerns with poise. Looking to take a dedicated career as a Customer Service Executive to the next level.
Overview
4
4
years of professional experience
Work History
PSM Customer Service Manager
AutoZone, Inc.
06.2022 - Current
- Assists Store Manager with supervising, training, and developing store personnel.
- Assumes responsibility for the store operation and commercial department in the manager's absence on assigned shifts.
- Delegates and ensures store merchandising tasks are completed in a timely manner.
- Operates cash registers and follows proper cash handling duties (deposits, petty cash, and lane accountability).
- Utilizes ZNET to assist costumers with parts and service lookups.
- Assists with monitoring and managing all activities related to Risk & Safety management to maintain a safe working environment.
- Motivates store personnel to provide WOW! customer service, enhance productivity levels, and market products to enhance sales and profits
Service Advisor
Velasquez Complete Auto Care
08.2021 - 04.2022
- Provides welcoming and cheerful customer service in person and on the phone.
- Responsible for effectively communicating vehicle repair needs and information from customers to service technicians.
- Contact and update customers on vehicle repair status and cost estimates.
- Maintain a clean and safe reception area and ensure customer comfortability.
Sales Associate
TJ Maxx, TJX Companies
09.2019 - 11.2021
- Supports and embodies a positive store culture through honesty, integrity, and respect.
- Accurately rings customer purchases/returns and counts change back to customers according to established operating procedures.
- Maintains and upholds merchandising philosophy and follows established merchandising standards.
- Accurately processes and prepares merchandise for the sales floor.
- Initiates and participates in store recovery throughout the day.
Education
High School Diploma -
Theodore Roosevelt Highschool
Chicago, IL06.2020
Skills
- Ability to speak, read and write in Spanish and English proficiently
- Team leader with high costumer engagement, and sales production
- Adaptable and flexible in new work environments
- Experienced in Microsoft Word, Excel, and Outlook
Timeline
PSM Customer Service Manager
AutoZone, Inc.
06.2022 - Current
Service Advisor
Velasquez Complete Auto Care
08.2021 - 04.2022
Sales Associate
TJ Maxx, TJX Companies
09.2019 - 11.2021
High School Diploma -
Theodore Roosevelt Highschool
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