Stephanie Estell
San Jacinto,CA
Summary
Dynamic and compassionate professional with a proven track record at Loafers Landing Adult Residential and JNR GROUP, excelling in customer service and caregiving. Demonstrates exceptional problem-solving and active listening skills, enhancing client satisfaction and quality of life. Skilled in medication administration and conflict resolution, committed to fostering independence and resolving customer complaints efficiently.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth i make a great team leader
Overview
5
5
years of professional experience
Work History
Caregiver
Loafers Landing Adult Residential
11.2019 - Current
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Performed housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Providing mental and emotional support to clients.
- Decreasing clients behaviors and anxiety.
- Transporting clients to and from medical doctor appointments.
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
- Dealing with clients challenging behaviors.
- Cooking healthy meals for clients.
- Answering incoming calls.
- Counseling with clients when feeling overwhelmed and depressed.
- Making reports when clients have episodes.
Customer Service Representative
JNR GROUP
04.2021 - 03.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Improved resolution time with effective problem-solving for customer complaints.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Educated customers about billing, payment processing and support policies and procedures.
- Promptly responded to inquiries and requests from prospective customers.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Emailing customers about their policy car claims.
- Answering incoming calls.
- Making outbound calls.
- Updating customers receiving payments from there car policy claims.
- Doing Microsoft word.
- Providing great customer service.
- Providing customers information about their car policy reimbursement.
- Handling customer complaints.
- Managed large amount incoming calls.
- Conduct follow up calls to customers about their car policy reimbursement.
Education
Psychology
Riverside City College
Riverside, CASkills
- Respectful and compassionate
- Problem-solving
- Active listening skills
- Great worth ethic
- Great team player
- Reliable and dependable
- Communication skills
- Adaptability
Timeline
Customer Service Representative
JNR GROUP
04.2021 - 03.2022
Caregiver
Loafers Landing Adult Residential
11.2019 - Current
Psychology
Riverside City College
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