Stephanie Estevis
Laredo,TX
Summary
Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers, and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs, and problems. Results-driven Overnight Stocker motivated to support sales and customer service areas by keeping merchandise well-stocked and attractively arranged for purchase.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Domino's Pizza
01.2017 - 01.2018
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Retail Sales Associate
Ross Dress For Less
01.2018 - 01.2023
- Diligent Retail Associate skillful in connecting with people and promoting products
- Open and positive communicator with calm and levelheaded approach to managing routine needs and meeting special challenges
- Experienced in maintaining stock, setting up promotions and merchandising items
Overnight Stock Associate
Ross Dress For Less
01.2023 - Current
- Dedicated Overnight Stock Associate with extensive experience in inventory management, replenishment, and organization tasks
- Proven track record of consistently meeting deadlines and ensuring smooth operations in a fast-paced retail environment
- Managing inventory and restocking shelves efficiently during overnight shifts
- To work as part of a team to meet nightly goals
Education
BIOLOGY - Biology
Laredo Community College
Laredo, TX09.2029
DIPLOMA -
United High School
Laredo, TX01.2017
Skills
- Strategic communication
- Customer service
- Cash register
- Strong work ethic
- Team collaboration
- Merchandise restocking
- Multitasking
- Computer skills
- Product organization
- Time management
- Detail-oriented
- Ability to work well under pressure
- Restocking Shelves
References
- Mario Martinez, Store Manager, Ross, Laredo, TX, (956)257-4862
- Jesus Pedraza, Coworker, Ross Dress for Less, Laredo, TX, (956)977-6080
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Overnight Stock Associate
Ross Dress For Less
01.2023 - Current
Retail Sales Associate
Ross Dress For Less
01.2018 - 01.2023
Customer Service Representative
Domino's Pizza
01.2017 - 01.2018
BIOLOGY - Biology
Laredo Community College
DIPLOMA -
United High School
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