Stephanie Farnum
Red Oak,IA
Summary
Detail-oriented front desk receptionist with a proven track record in customer service and organizational management. Proven ability to handle sensitive information and streamline office processes, enhancing overall customer satisfaction and operational efficiency.
Overview
8
8
years of professional experience
Work History
Front Desk Receptionist / AP Clerk
Russell Electric
Red Oak, IA
01.2018 - Current
- Managed front desk operations
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Organized and maintained files and records to ensure up-to-date documentation.
- Collected payments, processed transactions and updated relevant records.
- Maintained accurate records of office supplies inventory.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Completed data entry and filing to keep records updated for easy retrieval.
Hotel Front Desk Receptionist
Rodeway Inn
Red Oak, IA
01.2019 - 01.2025
- Managed guest check-in and check-out processes efficiently.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Coordinated room assignments and maintained accurate reservation records.
- Implemented operational procedures to enhance front desk workflow efficiency.
Education
Associate of Science - General Studies
Southwestern Community College
Red Oak, IA05-2022
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
Timeline
Hotel Front Desk Receptionist
Rodeway Inn
01.2019 - 01.2025
Front Desk Receptionist / AP Clerk
Russell Electric
01.2018 - Current
Associate of Science - General Studies
Southwestern Community College