STEPHANIE FELICIANO
Miami,FL
Summary
Reliable and detail-oriented professional with 15+ years of experience in customer support, inventory coordination and product flow management. Skilled in maintaining inventory accuracy and supporting warehouse operations. Strong communicator with leadership experience and a consistent focus on organized, accurate and efficient workflow execution.
Overview
20
20
years of professional experience
Work History
Customer Service Associate
Trane Technologies
Miramar, Florida
05.2024 - Current
- Build strong customer relationships to support accurate and timely fulfillment of parts and equipment.
- Resolve issues related to incorrect parts, damaged items, delivery delays and inventory discrepancies.
- Create accurate quotes and orders, verifying part numbers, quantities and specifications.
- Handled multi-channel communications, including phone, email, and chat support.
Store Manager
Bath & Body Works
Pembroke Pines, Florida
05.2023 - 05.2024
- Fostered a positive team environment through effective communication and support.
- Oversaw inventory management, including stock replenishment and visual merchandising.
- Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
- Resolved customer complaints in a timely manner.
Assistant Store Manager
Bath & Body Works
Pembroke Pines, Florida
09.2018 - 05.2023
- Assisted in managing daily store operations and team workflow.
- Performed inventory counts and assisted with audits to identify and correct discrepancies.
- Coordinated product movement from freight arrival through storage and salesfloor placement.
- Resolved customer inquiries and complaints with effective communication skills.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
Customer Service Manager
Bed Bath & Beyond
Aventura, Florida
09.2005 - 09.2018
- Managed customer service staff by communicating expectations and analyzing results.
- Interacted with customers to quickly handle escalated queries and complaints.
- Prepared and moved materials for customer orders, pickups and internal requests.
- Maintained a safe and organized stockroom to support efficient workflow.
- Collaborated with other departments to enhance customer experience strategies.
Education
High School Diploma -
North Miami Senior High
North Miami, FL06-2001
Skills
- Team leadership
- Order processing
- Customer support
- Inventory management
- Quote accuracy
- Warehouse organization
- Customer relationship management
Languages
Spanish
Native/ Bilingual
Timeline
Customer Service Associate
Trane Technologies
05.2024 - Current
Store Manager
Bath & Body Works
05.2023 - 05.2024
Assistant Store Manager
Bath & Body Works
09.2018 - 05.2023
Customer Service Manager
Bed Bath & Beyond
09.2005 - 09.2018
High School Diploma -
North Miami Senior High