STEPHANIE FELIX
Kingwood,Texas
Summary
With over a decade of expertise in inside sales and client success roles, I am recognized for my professionalism in sales and business development. My proficiency lies in implementing lead-generation strategies and utilizing various outreach techniques like email, phone, and social selling. I excel in actively listening to customer needs and delivering tailored solutions, collaborating seamlessly with Sales Managers throughout the entire sales process. My focus on driving continuous business growth through robust lead qualification and pipeline generation ensures sustained success in various industries and most recently, in the dynamic sales landscape of the Software as a Service industry. Additionally, I prioritize cultivating lasting customer loyalty, laying the foundation for enduring business relationships and repeat opportunities.
Overview
17
17
years of professional experience
Work History
Sales Development Representative - Lead Generation Specialist
AkkenCloud LLC
Kingwood, Texas
01.2024 - Current
- Identifying decision-makers and highlighting new opportunities
- Qualifying leads and scheduling appointments
- Sourcing and prioritizing target account lists
- Updating and managing all sales activities, opportunities, and account information in CRM
- Consistently achieving daily and monthly quotas of qualified opportunities
- Driving top-of-the-funnel lead generation for Sales Leaders and Managers.
Sales Development Representative - Client Relations Specialist
Cartkaboom LLC
Kingwood, Texas
08.2023 - 10.2023
- Qualified Lead Generation; Key Account Relationship building
- Amazon Marketing Specialist
- Create outreach campaigns to engage targeted prospects in e-commerce
- Social Media Content Creator
- Collaboration with business owner and other team members to optimize lead generation and gain company success
- Responsible for overall Customer success and support
- Direct Email Marketing strategies to Key clients and Prospects
- Ensuring CRM accuracy.
Full-time Mom (planned career break to raise two kids)
08.2021 - 05.2023
Inside Sales Representative
Apt Products GmbH
Eckental
11.2016 - 07.2021
- Organized and delivered events and customer education programs promoting a range of products to drive revenue and success
- Build quick rapport with customers and create a positive impression of the brand, keeping in regular contact to establish long-term loyalty
- Price calculations; bid proposal management; preparation of framework agreements in collaboration with sales manager & C-level
- Analyzed sales data regularly, noting emerging trends and identifying areas for growth and improvement
- Obtaining accurate forecast figures and preparation of sales planning in relevant business areas
- Order processing in cooperation with different departments (order entry, preparation of order confirmations, monitoring of delivery dates)
- Answered customer queries via phone and email and resolved complaints courteously and efficiently
- Worked closely with teammates to exceed ambitious sales goals
- Provided outstanding customer care and support.
Inside Sales Representative
Cortex Korkvertriebs GmbH
Nuremberg
10.2013 - 08.2016
- Price calculations; bid proposal management; preparation of framework agreements in collaboration with sales manager & C-level
- Present and demonstrated products and clearly explained features and benefits to clients
- Built positive links with prospective clients and maintained long-term relationships with an existing client base
- Discussed clients' needs, expectations, and budgets and proposed cost-effective solutions, capitalizing on up-selling opportunities
- Communicated with existing customers via phone or email, developed and maintained professional relationships
- Collaborated with the external sales teams and marketing department to promote new products and services; attended various events, webinars, and workshops
- Coordination function in conjunction with area sales managers and regional distribution managers regarding the allocation of inquiries
- Prepared and attended various trade fairs, events, webinars, and workshops.
Inside Sales Consultant
Dauphin Human Design Group GmbH
Offenhausen
09.2007 - 08.2013
- Built customer relationships and developed sales areas; maintained professional relationships with suppliers
- Communicated with existing customers via phone or email, developed and maintained professional relationships
- Collaborated with the external sales teams and marketing department to promote new products and services; attended various trade fairs, events, webinars, and workshops
- Coordination function in conjunction with sales managers and regional distribution managers regarding the allocation of inquiries
- Price Calculations; bid proposal management; Preparation of Framework agreements in collaboration with sales manager & C-level.
Education
Equal Senior High School degree -
European School Marie & Pierre Curie
07.2000
Skills
- Prospecting, Outbound & Inbound Lead Generation
- Apolloio LinkedIn Sales Navigator ZoomInfo
- CRM, HubSpot MS Office G-Suite
- Accurate Forecasting
- Cold Calling
- Marketing Strategy
- Opportunity Identification
- Contract Negotiations
- Outreach Initiatives, Pipeline Generation
- Phone and Email Etiquette
- Prospect Follow-Up
- Sales Presentation
- Organization & Analytical Skills
- Active listening skills
- Lead Qualification
- CRM Tracking
Languages
- German, Native
- English, Bilingual
References
References available upon request.
Timeline
Sales Development Representative - Lead Generation Specialist
AkkenCloud LLC
01.2024 - Current
Sales Development Representative - Client Relations Specialist
Cartkaboom LLC
08.2023 - 10.2023
Full-time Mom (planned career break to raise two kids)
08.2021 - 05.2023
Inside Sales Representative
Apt Products GmbH
11.2016 - 07.2021
Inside Sales Representative
Cortex Korkvertriebs GmbH
10.2013 - 08.2016
Inside Sales Consultant
Dauphin Human Design Group GmbH
09.2007 - 08.2013
Equal Senior High School degree -
European School Marie & Pierre Curie
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