Actively pursuing employment opportunities with a progressive organization that will effectively utilize my experience and proven capabilities. The preferred position would be one of long-term commitment, conducive to professional growth and advancement. Over 20 years of customer service and over 17 years sales experience. Proficient in Microsoft Windows, Word, and Outlook with ability to learn other programs quickly. Excellent phone etiquette and grammar. Stellar Customer Service/Sales skills. Skilled Lead Generation Specialist bringing 3 years of experience driving client's business development objectives through high-quality lead generation. Adept at researching, identifying and defining target audiences. Strong willed Telemarketer with high level of enthusiasm and energy. Over 20 years of experience in call center environments. Possessing skills in developing rapport with each customer.
Qualifying and prospecting leads
Quality lead generation
Sales tools and techniques
Rapport building
Scripted calls
Product and service knowledge
Effective prospecting
Sales proficiency
Complaint resolution
Outbound and inbound calls
Active Listening
Documentation
Client service-focused
Accurate data entry