Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Theophilus Dean

El Cajon,CA

Summary

Actively pursuing employment opportunities with a progressive organization that will effectively utilize my experience and proven capabilities. The preferred position would be one of long-term commitment, conducive to professional growth and advancement. Over 20 years of customer service and over 17 years sales experience. Proficient in Microsoft Windows, Word, and Outlook with ability to learn other programs quickly. Excellent phone etiquette and grammar. Stellar Customer Service/Sales skills. Skilled Lead Generation Specialist bringing 3 years of experience driving client's business development objectives through high-quality lead generation. Adept at researching, identifying and defining target audiences. Strong willed Telemarketer with high level of enthusiasm and energy. Over 20 years of experience in call center environments. Possessing skills in developing rapport with each customer.

Overview

14
years of professional experience
1
year of post-secondary education

Work History

Gateway Marketing Group
San Diego, CA

Lead Generation Specialist
07.2020 - Current

Job overview

  • Currently receiving inbound calls from and performing outbound calls to potential leads to establish genuine interest
  • Performing initial phone consultation for verification and qualification process
  • Data entry of information of prospective customers
  • Performing live transfers of qualified potential customers to client partners for tax debt consultation.

Ascendant Marketing Group
San Diego, CA

Phone Consultant
08.2017 - 12.2019

Job overview

  • Performed outbound calls to perspective client homeowner/debt consolidation leads
  • Performed consultation with leads to establish genuine interest
  • Qualified leads and transferred digital lead sheets to company client for completion of refinance/debt relief process.

NextGen Leads
San Diego, CA

Lead Generator
06.2016 - 07.2017

Job overview

  • Performed outbound and received inbound calls to screen and qualify leads for various health insurance agents
  • Transferred qualified clients to available agents.

Business Thru Government
San Diego, CA

Advisor
10.2010 - 12.2014

Job overview

  • Performed outbound calls to potential clients
  • Performed phone consultation regarding potential client's business interests and desires to secure government contracted projects
  • Scheduled in-person appointments for potential clients to secure signed agreements
  • Performed outbound calls to follow up with potential clients to revisit interest.

University Prep Center
San Diego, CA

Educational Consultant/Sales Representative
05.2009 - 09.2010

Job overview

  • Performed outbound calls to parents of college bound students
  • Performed educational presentation and sales of company products and services.

Education

UEI College
San Diego, CA

Medical Billing and Insurance Coding
07.2010 - 05.2011

Skills

Customer Serviceundefined

Timeline

Lead Generation Specialist

Gateway Marketing Group
07.2020 - Current

Phone Consultant

Ascendant Marketing Group
08.2017 - 12.2019

Lead Generator

NextGen Leads
06.2016 - 07.2017

Advisor

Business Thru Government
10.2010 - 12.2014

UEI College

Medical Billing and Insurance Coding
07.2010 - 05.2011

Educational Consultant/Sales Representative

University Prep Center
05.2009 - 09.2010
Theophilus Dean