Stephanie Ferguson
Southern Roots by Steph
Lake Placid,FL
22
years of professional experience
Dedicated Server experienced in building client relationships and delivering personalized service. Enhanced customer satisfaction through attentive communication and maintained poise in demanding environments while exceeding expectations. Committed to teamwork and continuous learning, with strong analytical and communication skills.
Work History
Stylist
8 Years 9 Months- Enhanced client satisfaction by providing personalized styling advice and outfit recommendations.
- Scheduled regular follow-up appointments with clients to ensure they remained satisfied with their purchases and styling advice.
- Mentored junior stylists, providing guidance on best practices in customer service, sales techniques, and fashion expertise.
- Organized successful in-store events to promote new product lines and engage potential clients.
- Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
- Counted and documented opening and closing cash amounts daily.
- Determined appropriate hair treatments based on conditions and textures.
- Processed payments, entering sales in register for prompt customer service.
- Provided excellent customer service by attentively listening to client needs and addressing concerns promptly.
- Developed strong relationships with clients, leading to increased repeat business and referrals.
- Adapted hairstyles and treatments to diverse textures, lengths, and event requirements.
Stylist
2 Years 6 Months- Monitored current trends to understand fashions and better serve customer needs.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Trained junior stylists on technique, client communication, and salon procedures.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of a shared environment.
- Generated positive word-of-mouth marketing by providing an exceptional customer experience, leading to increased store traffic.
- Organized sales area and work station to showcase products and boost sales.
- Collaborated with fellow stylists to create visually appealing store displays that attracted customers and showcased merchandise effectively.
- Resolved guest complaints about service or style.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Trimmed, cut, and shaped hair and hairpieces based on customer preference.
- Completed safety training and certifications to minimize risk of infection or injury to customers.
- Participated in team meetings and staff training sessions.
- Preserved patient safety by following safety protocols.
Stylist
2 Years 4 Months- Executed precision cuts, color services, and blowouts aligned with salon standards.
- Conducted client consultations to assess preferences, hair condition, and style suitability.
- Recommended retail products and maintenance routines to support client hair health.
- Maintained sanitation protocols for tools, stations, and service areas.
- Managed appointment flow and coordinated service timing to reduce client wait times.
- Built repeat business through attentive service, consistency, and personalized styling.
- Adapted hairstyles and treatments to diverse textures, lengths, and event requirements.
- Preserved patient safety by following safety protocols.
- Entrusted to handle confidential and sensitive situations in professional manner.
- Mixed pigments and used proper techniques to achieve the the desired color.
- Determined appropriate hair treatments based on conditions and textures.
- Suggested treatments and styles to suit customer appearance and fashion choices.
- Completed safety training and certifications to minimize risk of infection or injury to customers.
Host/Server
3 Years 4 Months- Adapted to fast-paced restaurant demands, balancing hosting duties with server support and guest service needs.
- Answered customers' questions, recommended items, and recorded order information.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Prepared dining area for peak service, verified cleanliness, and reset tables quickly between parties.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Checked guests' identification before serving alcoholic beverages.
- Greeted guests promptly, managed reservations, and coordinated seating to maintain smooth dining room flow.
- Communicated with servers and kitchen staff to support timely service and guest satisfaction.
- Maintained organized host stand, tracked table status, and supported efficient floor coverage.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Processed orders and sent to kitchen employees for preparation.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Host/Server
2 Years 7 Months- Greeted guests promptly, managed reservations, and coordinated seating to maintain smooth dining room flow.
- Answered guest calls, confirmed wait times, and updated reservation system with accurate table assignments.
- Presented menu information, answered dining questions, and guided guests through special requests.
- Communicated with servers and kitchen staff to support timely service and guest satisfaction.
- Maintained organized host stand, tracked table status, and supported efficient floor coverage.
- Resolved guest concerns professionally, ensuring courteous service and positive dining experiences.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Processed orders and sent to kitchen employees for preparation.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Education
High School Diploma
No Degree - Stylist
Skills
Product knowledge
Customer service
Multitasking
Teamwork and collaboration
Customer satisfaction
Team collaboration
Multitasking and organization
Creative thinking
Point of sale transactions
Professional teamwork
Client styling services
Cash management
Fast learner
Teamwork and professionalism
Honest and dependable
Salon client support
Timeline
Stylist
Southern Roots by Steph
01.2018 - CurrentRead More
Stylist
Beautymark
07.2015 - 01.2018Read More
Stylist
Hair Design By Avantgarde
03.2013 - 07.2015Read More
Host/Server
Handsome Harrys
09.2007 - 01.2011Read More
Host/Server
Tommy Bahama Restaurant
02.2005 - 09.2007Read More
Cozmo The School
No Degree from Stylist
Read More
Gulf Coast High School
High School Diploma
Read More