Stephanie Fierros
Hagerstown,MD
Summary
Educated family-centered practitioner with intervention experience. Friendly and motivated specialist adept at observing behaviors and implementing corresponding corrective techniques. Kind and considerate practitioner with great recommendations earned by providing individualized care. Led exciting and safe activities while setting examples for appropriate social behavior. Talked with children about personal interests to build relationships and trust. Flexible hard worker ready to learn and contribute to team success.
Overview
4
4
years of professional experience
Work History
Case Manager (Intern)
San Mar Treatment Foster Care
09.2023 - Current
- Improved client outcomes by conducting comprehensive assessments and developing individualized treatment plans.
- Enhanced client satisfaction through consistent communication, addressing concerns, and providing support.
- Collaborated with teams to provide comprehensive services tailored to clients' unique needs.
- Managed a diverse caseload while maintaining organized records and effectively prioritizing tasks for optimal results.
- Contributed to a positive work environment by fostering open communication among team members and actively participating in training sessions.
- Provided crisis intervention support when necessary, deescalating tense situations and connecting clients with appropriate resources for assistance.
- Maintained confidentiality of sensitive client information in accordance with HIPAA guidelines and agency policies.
- Participated in ongoing professional development activities to stay current on best practices in case management.
Family-Centered Practitioner
Mentor Maryland
10.2022 - Current
- Worked with patients and families to design treatment plans.
- Maintained strict patient data procedures to comply with HIPAA laws and prevent information breaches.
- Worked with clients and families that are involved in Department of Juvenile Services
- Managed complex caseloads while ensuring the highest level of care for each patient under my supervision.
- Contributed to quality improvement initiatives by identifying areas for improvement and proposing actionable solutions.
- Developed strong working relationships with colleagues and external partners to facilitate effective collaboration on shared goals.
Behavioral Specialist
Laurel Hall, BrookLane
11.2021 - 05.2023
- Presented student behavioral data during IEP meetings to determine plan changes and progress.
- Collected data via direct student observation and consultation with classroom teachers regarding student behaviors.
- Worked directly with students and discussed behavioral goals and implementation of behavior intervention programs.
- Demonstrated appropriate behaviors using behavior modeling and positive reinforcement techniques.
Server
Zach Greenlee's Trackside Steak and Seafood
08.2020 - 11.2021
- Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
- Operated POS terminals to input orders, split bills and calculate totals.
- Collaborated with host, bus person and cook to serve up food and beverage options.
- Prepared salads, appetizers and garnishes to assist kitchen staff.
Education
Masters of Social Work - Social Work
Salisbury University
Salisbury, MD12.2024
Bachelors of Social Work - Social Work
Salisbury University
Salisbury, MD05.2023
Associate of Science - Social Work
Hagerstown Community College
Hagerstown, MD05.2021
Skills
- Behavior management
- Data collection
- Behavioral support
- Behavioral analysis
- Behavior intervention
- Therapeutic services
- Positive reinforcement
- Treatment plans
- Motivating students
- Social skills development
- Behavioral/cognitive skills development
Timeline
Case Manager (Intern)
San Mar Treatment Foster Care
09.2023 - Current
Family-Centered Practitioner
Mentor Maryland
10.2022 - Current
Behavioral Specialist
Laurel Hall, BrookLane
11.2021 - 05.2023
Server
Zach Greenlee's Trackside Steak and Seafood
08.2020 - 11.2021
Masters of Social Work - Social Work
Salisbury University
Bachelors of Social Work - Social Work
Salisbury University
Associate of Science - Social Work
Hagerstown Community College
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