Stephanie Fierst
Cincinnati,OH
Summary
Dynamic floral designer and store manager with a proven track record at Oberers Flowers, excelling in customer service and teamwork. Expert in creating custom arrangements and managing logistics for events, consistently enhancing client satisfaction. Recognized for attention to detail and effective problem-solving, driving operational efficiency and fostering a collaborative work environment.
Overview
10
10
years of professional experience
Work History
Delivery Driver and Floral Designer
Benken Floral and Garden Center
Cincinnati, OH
08.2025 - Current
- Designed custom floral arrangements for various events, reflecting client preferences and seasonal themes.
- Collaborated with clients to select flowers and create unique designs tailored to individual needs.
- Maintained inventory of floral supplies, ensuring availability of high-quality materials for daily operations.
- Transported and set up floral arrangements for large-scale functions, comprising weddings, funerals, and banquets.
- Imparted knowledge on plants and flowers to customers.
- Quoted, generated, and processed customer orders to meet specifications and various occasions.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Consistently met tight deadlines for large-scale orders, coordinating logistics to ensure timely delivery and installation of arrangements.
- Prepared potted plants and bouquets based on customer requirements.
- Designed custom sympathy arrangements that provided comfort during difficult times while reflecting the personality of the deceased loved one.
- Contributed ideas to improve overall shop aesthetic, optimizing workflow efficiency within studio spaces while enhancing customer experience in retail areas.
- Maintained thorough knowledge of needs, characteristics, and varieties of flowers and greenery used in shop to inform arrangement decisions and provide information to customers.
- Conducted floral arrangement workshops, sharing expertise and fostering community engagement.
- Enhanced team skills by sharing techniques and tips, fostering collaborative and skilled work environment.
- Worked closely with clients to understand their needs and design flower arrangements that perfectly match their vision.
- Ensured timely deliveries of floral arrangements and garden supplies to customers.
- Monitored vehicle maintenance needs to ensure safety and reliability during operations.
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
Store Manager
Oberers Flowers
West Chester, OH
09.2021 - 07.2025
- Oversaw daily operations to ensure optimal store performance and customer satisfaction.
- Managed inventory control processes, reducing waste and improving stock accuracy.
- Trained and mentored team members to enhance product knowledge and service quality.
- Implemented sales strategies that increased revenue during peak seasons.
- Developed visual merchandising standards that improved product display and customer engagement.
- Coordinated staff scheduling to maintain adequate coverage during high-traffic periods.
- Enhanced customer experience through effective conflict resolution and personalized service initiatives.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Reduced employee turnover by creating supportive work environment and recognizing outstanding performance.
Wedding and Event Coordinator
Oberers Flowers
West Chester, OH
06.2018 - 09.2021
- Coordinated logistics for events, ensuring timely delivery of floral arrangements and materials.
- Collaborated with vendors to secure services, enhancing overall event experience.
- Managed client communications, addressing inquiries and providing event updates effectively.
- Assisted in budget preparation, monitoring expenses to maintain cost efficiency.
- Coordinated schedules and timelines for events.
- Adapted quickly when faced with unexpected challenges or changes in plans, maintaining composure while finding effective solutions.
- Collaborated with cross-functional teams to ensure seamless event execution and positive outcomes.
- Established positive relationships with clients, ensuring their needs were met throughout the event planning process.
- Managed budgets effectively, negotiating contracts to secure cost savings without compromising quality.
- Employed social media platforms effectively to promote upcoming events, reaching a wider audience base.
- Increased brand visibility through strategic placement of promotional materials at high-profile events.
- Cultivated strong partnerships with local businesses, securing in-kind donations or sponsorships for various occasions.
Floral Designer
Oberers Flowers
West Chester, OH
09.2016 - 06.2018
- Designed custom floral arrangements for various events, enhancing aesthetic appeal and client satisfaction.
- Collaborated with team members to prioritize workflow, ensuring timely delivery of orders.
- Assisted in inventory management, tracking supplies to maintain adequate stock levels.
- Adapted designs based on client feedback, showcasing flexibility and creativity in floral artistry.
- Trained new staff on floral design techniques and customer service protocols to improve team efficiency.
- Enhanced customer satisfaction by creating visually appealing and unique floral designs tailored to individual preferences.
- Maintained a clean and organized work environment, adhering to safety standards and minimizing potential hazards for staff and customers.
Education
High School Diploma -
Lakota East High School
05.2018
Skills
- Positive attitude
- Customer service
- Valid Driver's license
- Teamwork and collaboration
- Attention to detail
- Time management
- Dependable and reliable
- Time management skills
- Heavy lifting
- Complex Problem-solving
References
Andrew Miller
Oberers Flowers
Former Operations Manager
(219)-208-1040
Keith Fields
Oberers Flowers
Vice President
(614)-404-2334
Janet Estes
Benken Floral and Garden Center
Operations Manager
(513)-317-1008
Timeline
Delivery Driver and Floral Designer
Benken Floral and Garden Center
08.2025 - Current
Store Manager
Oberers Flowers
09.2021 - 07.2025
Wedding and Event Coordinator
Oberers Flowers
06.2018 - 09.2021
Floral Designer
Oberers Flowers
09.2016 - 06.2018
High School Diploma -
Lakota East High School