Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

STEPHANIE FITZPATRICK

Norfolk,United States

Summary

Senior professional and leader experienced in supporting organizational culture and operations, with a strong focus on procedural improvements and planning. Expertise in stakeholder engagement and program management. Led strategic initiatives that improved commercial and public administration and utilized data governance to enhance organizational effectiveness. Demonstrated ability to foster collaboration, improve compliance, and ensure client satisfaction.

Overview

22
22
years of professional experience
1
1
Certification

Work History

Partner/Senior Consultant

EnhanceGov
Virginia Beach, Virginia
07.2024 - Current
  • Collaborated with stakeholders to develop strategic initiatives for ADA digital compliance and data governance enhancement.
  • Conducted research to identify best practices in public administration and governance.
  • Facilitated workshops to engage community members in policy development processes and ADA compliance and remediations.
  • Analyzed data to inform decision-making and improve organizational effectiveness.
  • Assisted in creating communication materials for stakeholder outreach and engagement.
  • Supported project management efforts by coordinating timelines and deliverables.
  • Managed daily operations of the business including budgeting, forecasting, financial analysis, staffing, and customer service.
  • Built a network of contacts within relevant industries which enabled access to valuable resources .
  • Developed training materials for staff members and clients in order to improve their skillset related to ADA Compliance and Data Governance programs.
  • Maintained relationships with key stakeholders, clients, and customers to ensure satisfaction with services provided.

Implementation and Customer Success Manager

Pantomath
, United States
09.2023 - 03.2024
  • - Automated CS Operations and accelerated customers time to value.
  • - Identified areas for improvement across internal stakeholders around interdependencies to provide the customer a better experience.
  • - Helped customers automate their data operations and improve data reliability through end-to-end data pipeline observability and traceability.
  • - Responsible for the implementation, onboarding, adoption and advocacy across a portfolio of customers.
  • - Customer journey mapping from Pre-sales through the adoption phase of the tool.
  • - Developed playbooks for other CSMs for key deliverables in the customer journey.
  • - Developed and maintained documentation for the product and updates made.
  • - Collected feedback and requirements from the customers for product improvement.
  • - Customer Base: Healthcare, Education, Supply Chain

Sr. Customer Success Manager

Alation
, United States
12.2020 - 02.2023
  • - Helped clients improve data culture and find value in their data assets in order to create efficiencies and increase return on investment.
  • - Drove adoption of data catalog and data governance principals to over 30 commercial and public sector clients.
  • - Worked with customers to build success plans, establish critical goals and aid in achieving their goals.
  • - Led FedRamp and ADA Compliance.
  • - Used site assessment tools to identify gaps in Web Content Accessibility Guidelines (WCAG) 2.1 AA for third party vendors.
  • - PDF remediation in Adobe Acrobat
  • - Continually measured client health metrics and OKRs
  • - Developed customer journey maps across use cases
  • - Collaborated across support, product, engineering and marketing to drive value of products and services.
  • - Customer base: Public Sector, Healthcare, Retail, Oil and Gas

Consultant - Data Management/Analytics

Self Employed
Houston, Texas
01.2017 - 12.2020
  • - Leveraged software solutions to solve business problems and drive profit.
  • - Ensured success of business units by functioning as a pivot between product, data operations, and data analysts.
  • - Defined business use cases and requirements with teams engaged in research, data mining, predictive modeling and other quantitative and qualitative analyses.
  • - Evaluated and suggested improvements for SaaS products towards improved data management and analytics.

Owner

Earthwise Woodlands
Conroe, Texas
11.2017 - 04.2020
  • - Established and grew a startup retail business to a month to month profitability within 18 months.
  • - Established a Customer Engagement program and marketing campaigns.
  • - Analyzed sales data and supply chain vulnerabilities to achieve better business outcomes.
  • - Managed vendor relationships.
  • - Led the Sales team and other support staff.

Business Intelligence Manager and Information Sharing

Cheniere Energy, Inc.
Houston, Texas
03.2016 - 12.2016
  • - Developed an integrated approach to data management that helped to identify strategic business opportunities and risks.
  • - Established policies and procedures for information sharing and reporting across the enterprise in support of business units that improved communication and awareness for better decision making.

Global Intelligence Manager

Noble Energy
Houston Area, Texas
11.2013 - 11.2015
  • - Managed programs associated with big data integration efforts and developed plan for implementation that minimized cost to the company with maximum benefit to the analytic requirements.
  • - Developed use cases and requirements for new analytic needs.
  • - Assisted with the development of data governance around new data sets.
  • - Worked with Third Party vendors to bring new analytic capabilities into the company.
  • - Provided targeted reporting on above ground risks to Oil and Gas Operations globally.

Intelligence Analyst - GS 14, Step 8

Central Intelligence Agency
, Virginia
08.2003 - 08.2013
  • - Quickly assessed problems and developed an organized approach and solution to analytics.
  • - Identified new technical requirements as needed and mapped those requirements to the appropriate business line.
  • - Analysis of structured and unstructured data.
  • - Consistently worked in an inter-agency, inter-governmental environment that required complex collaboration to evaluate, plan and execute multi-faceted programs to achieve national security objectives.
  • - Successfully investigated corruption and fraud, environmental and security threats, political and social risks, infrastructure vulnerabilities, and resource allocation.

Education

Master's degree - International Relations and National Security Studies

St. Mary's University
12.2001

Bachelor's degree - International Relations and Affairs

University of Lynchburg
01.1996

Skills

  • Program Management
  • Communication
  • ADA Digital Compliance
  • Business Process Improvement
  • Stakeholder Engagement
  • Multitasking and High Volume Workloads
  • Workload Prioritization
  • Policy and Procedure Writing
  • Data Management/Governance: Alation / Informatica / DataWorld
  • Project Management: Jira / Asana
  • CRM/CS: Salesforce / Hubspot / Planhat
  • Data Observability/Data Quality: Datadog / Pantomath / Acceldata / Bigeye
  • BI: Tableau / PowerBI / Sigma
  • ADA Compliance: Adobe / Accessibility Now / SiteImprove / Digital Echo / Accessibility Checker / Spectrum
  • General: Expert Microsoft Office Applications / Google Suite / Slack /

Certification

Accessible Virginia Content Creator Certification

Timeline

Partner/Senior Consultant

EnhanceGov
07.2024 - Current

Implementation and Customer Success Manager

Pantomath
09.2023 - 03.2024

Sr. Customer Success Manager

Alation
12.2020 - 02.2023

Owner

Earthwise Woodlands
11.2017 - 04.2020

Consultant - Data Management/Analytics

Self Employed
01.2017 - 12.2020

Business Intelligence Manager and Information Sharing

Cheniere Energy, Inc.
03.2016 - 12.2016

Global Intelligence Manager

Noble Energy
11.2013 - 11.2015

Intelligence Analyst - GS 14, Step 8

Central Intelligence Agency
08.2003 - 08.2013

Master's degree - International Relations and National Security Studies

St. Mary's University

Bachelor's degree - International Relations and Affairs

University of Lynchburg

Similar Profiles

CREATE PROFILE
STEPHANIE FITZPATRICK