Stephanie Flood
Birdsboro,PA
Summary
Detail-oriented professional with a background in customer service and child education. Known for strong problem-solving abilities and effective communication skills, ready to contribute to nurturing educational environments that prioritize children's growth.
Overview
12
12
years of professional experience
Work History
Lead Infant Teacher
KinderCare Learning Centers
Douglassville, Pennsylvania
09.2025 - Current
- Developed engaging lesson plans for infants based on developmental milestones.
- Fostered nurturing environment that encouraged social and emotional growth among children.
- Collaborated with parents to discuss children's progress and address concerns.
- Implemented daily activities to enhance cognitive skills and motor development.
- Supervised classroom activities ensuring safety and compliance with regulations.
- Maintained tidy, clean and safe environments for children.
- Maintained daily records of activities, behaviors, meals served, naps taken. for each child.
Lead Teacher
Little Rascals Day School
Broomall, Pennsylvania
06.2022 - 09.2025
- Supervised daily activities and ensured a safe learning environment.
- Developed engaging lesson plans tailored to children's developmental needs.
- Collaborated with parents to discuss children's progress and behavior.
- Led classroom management strategies to maintain discipline and order.
Dispatcher /Customer Service Representative
Springfield Towing
Wyndmor, PA
09.2015 - 07.2023
- Coordinated towing requests to ensure timely vehicle recovery and transport.
- Managed communication between drivers and clients for efficient service delivery.
- Utilized dispatch software to track vehicle locations and optimize routes.
- Prioritized urgent calls to allocate resources effectively during peak times.
- Maintained accurate records of all towing operations for regulatory compliance.
- Resolved customer inquiries and complaints to enhance service satisfaction.
- Managed a large volume of phone calls while ensuring accuracy in data entry.
- Resolved customer complaints related to service issues or delays.
- Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
Certified Medical Assistant
Consultants in Hematology and Oncology
Broomall, Pennsylvania
09.2020 - 01.2022
- Assisted physicians with patient examinations and procedures.
- Managed patient records using electronic health record systems.
- Prepared examination rooms and ensured cleanliness and organization.
- Collected and processed laboratory specimens for testing.
- Conducted diagnostic tests such as EKGs or hearing screenings in accordance with established protocols.
- Documented notes during patient visits.
- Collected, labeled and stored laboratory specimens properly prior to testing.
Certified Medical Assistant
Main Line Health Care
Bryn Mawr, Pennsylvania
11.2013 - 11.2019
- Assisted physicians with patient examinations and procedures.
- Managed patient records using electronic health record systems.
- Administered medications and monitored patient responses.
- Prepared examination rooms and ensured cleanliness and organization.
- Scheduled appointments and coordinated patient referrals effectively.
- Collected and processed laboratory specimens for testing.
- Supported front office operations by answering phones and greeting patients.
- Administered injections, immunizations, medications, wound dressings and other treatments according to physician instructions.
- Maintained cleanliness in examination rooms by stocking supplies and disposing of used materials properly.
- Assisted physicians and nurses with patient exams, including taking vital signs, preparing exam rooms, and updating medical records.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Conducted diagnostic tests such as EKGs or hearing screenings in accordance with established protocols.
- Scheduled appointments for patients via phone and in person.
- Answered patient calls promptly and directed inquiries to the appropriate department when needed.
- Collected urine samples from patients for drug screens or pregnancy tests when necessary.
- Prepared specimens for laboratory testing and performed routine laboratory tests.
- Obtained insurance authorizations for prescribed medications or treatments for patients in need of financial assistance programs.
- Processed payments from patients accurately using cash registers or computerized systems.
- Assisted with scheduling patient appointments and follow-up visits.
- Documented notes during patient visits.
- Collected, labeled and stored laboratory specimens properly prior to testing.
- Verified appointment times with patients, preparing charts, pre-admission and consent forms.
Education
Certificate - Certified Medical Assitant
Kaplan Career Insitute
Broomall, PA05-2014
High School Diploma -
Upper Darby High School
Upper Darby06-2010
Skills
- Lesson planning
- Child development
- Social skills development
- Health and safety
- Infant CPR certification
- First aid and CPR certified
- Patient care
- Medication administration
- Vital signs assessment
- Customer service
- Scheduling appointments
- Payment collection
- Immunization administration
- EKG administration
- Phlebotomy
- Data entry
Timeline
Lead Infant Teacher
KinderCare Learning Centers
09.2025 - Current
Lead Teacher
Little Rascals Day School
06.2022 - 09.2025
Certified Medical Assistant
Consultants in Hematology and Oncology
09.2020 - 01.2022
Dispatcher /Customer Service Representative
Springfield Towing
09.2015 - 07.2023
Certified Medical Assistant
Main Line Health Care
11.2013 - 11.2019
Certificate - Certified Medical Assitant
Kaplan Career Insitute
High School Diploma -
Upper Darby High School