Stephanie Flores
Forest Hill
Summary
Experienced Bilingual Healthcare Customer Service Professional with 10 years in patient and health plan member support. Expertise in needs assessment, appointment scheduling, and electronic documentation, effectively resolving inquiries with empathy. Focused on facilitating access to healthcare services for diverse populations.
Overview
2
2
Languages
1
1
Certification
10
10
years of professional experience
Work History
Medical Records Retrieval Specialist
Datafied
Fort Worth
01.2024 - 05.2026
- Led medical records retrieval processes, ensuring compliance with regulatory standards and enhancing organizational reliability.
- Streamlined workflows for record requests, significantly reducing turnaround time for healthcare providers.
- Collaborated with cross-functional teams to improve information accuracy and increase accessibility of patient data.
- Conducted audits on retrieved records to ensure completeness and adherence to quality control measures.
- Acted as a reliable resource for colleagues seeking assistance or clarification on medical record retrieval processes.
Remote Medical CSR
Mckesson
Dallas
10.2021 - 03.2023
- Handled high call volume with professionalism and empathy, facilitating timely resolutions for customer concerns.
- Resolved customer issues efficiently, ensuring timely follow-up and support throughout the process.
- Guided customers through complex medical billing inquiries, improving satisfaction and clarity.
- Provided accurate information regarding medication availability and insurance coverage to clients.
- Collaborated with healthcare providers to streamline communication and improve response times for patient inquiries.
- Handled sensitive patient information with confidentiality, adhering to HIPAA regulations at all times.
- Created training materials for staff development, supporting organizational goals for operational efficiency.
Office Administrator
Maid Brigade
Fort Worth
04.2016 - 08.2017
- Coordinated daily office operations, ensuring organized and efficient workflow.
- Developed and maintained office policies, enhancing workflow consistency across departments.
- Coordinated communications, financial processing, registration, and recordkeeping to support seamless administrative functions.
- Managed scheduling to enhance communication among team members and clients.
- Implemented filing systems, improving document retrieval speed and accuracy.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Education
High School Diploma -
Tarrant County College
Fort Worth, TX12-2007
Skills
- Record retrieval compliance
- Medical record auditing
- Member or patient needs assessment and issue resolution
- Appointment scheduling, reminders, and follow-up coordination
- Care-gap outreach and preventive-care education
- Healthcare customer service and telephonic outreach
- Time management, confidentiality, and team communication
- Cultural competency
- Service to people from varied cultural and socioeconomic backgrounds
Certification
Driver's License, Non-CDL Class C
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Medical Records Retrieval Specialist
Datafied
01.2024 - 05.2026
Remote Medical CSR
Mckesson
10.2021 - 03.2023
Office Administrator
Maid Brigade
04.2016 - 08.2017
High School Diploma -
Tarrant County College