Overview
Work History
Education
Skills
Languages
Timeline
Generic

Stephanie Ford

Columbia,South Carolina

Overview

16
16
years of professional experience

Work History

Verification Researcher

HireRight
06.2021 - 04.2025
  • Verified education and employment for job seekers.
  • Worked in software program called OPT Tool.
  • Worked with third-party sites The Work Number, Natural Student Clearing House.
  • Performed variety of clerical and administrative duties including entering records.
  • Called past employment of applicants and verified job history.
  • Data entry.

Public Records Associate

General Information Service/HireRight
10.2016 - 06.2021
  • Data Entry Processing in CRIM system.
  • Ensures that all record keeping and information disbursement complies with local policies, federal and state laws.
  • Process criminal records for background checks.
  • Performed variety of clerical and administrative duties including entering public records.

Customer Service Agent

Teleperformance USA
07.2012 - 10.2016
  • Diffuse and resolve various volatile customer situations while maintaining the balance between the interests of the company and customer satisfaction.
  • Make service changes, recommend service options, and schedule installations for phone, television cable, and internet lines.
  • Provide detailed and accurate accounts of customer calls for prevention of future audit issues.
  • Data entry.
  • Resolve an average of 250 inquiries in any given week, dealing with all types of inquiries including billing issues, installation schedules, product information queries, and numerous other matters.
  • Provide detailed and accurate accounts of customer calls for prevention of future audit issues.
  • Route technical queries to designated channels for proper resolution of service and equipment issues.

Clerk

City Marshal of New York City
06.2009 - 04.2011
  • Answered heavy phones, giving respondents information and requirements for redemption of towed vehicles.
  • One on one customer service with respondents of towed vehicles including, but not limited to, collection of payment due to redeem vehicles (cash, credit card and checks) and answering questions about towed vehicles.
  • Data entry of information of the towed vehicles.
  • Corresponding with out-of-state DMV offices to procure addresses of registrants, titleholders and lienholders.
  • Building of files including executions, impound reports, DMV printouts, letters of notice to owners, and proof of mailings.
  • Filing of case by case information by docket number.
  • Preparation of certified and return receipt certified mailings.
  • Uploading information of towed vehicles into a computer system.
  • Running backups on computer, closing and alarming of the office.
  • Accepting and logging in notices of petitions to be served and assigned index numbers (by the court).
  • Assigning a process server to serve those petitions and procuring index numbers.
  • Manual billing (including preparing an invoice for l & t processes completed).
  • Notification to landlords of index numbers assigned to their cases.
  • Data entry of warrant request information into inner office computer.
  • Manual preparation of warrant request to submit to court (including court required forms).
  • Maintained records (manual and computerized) of warrant requests sent to court and progress.
  • Notification of status of requests to various landlords (or agents) via phone and email.
  • Notification to landlords of warrants received from court (either good or rejected-&reason).
  • Preparation of notices to be served by process server (including contacting the process server to pick up work ready for service).
  • Keeping records and notifications to landlords or attorneys of any OSC's (both manual and computer).
  • Scheduling legal possessions and evictions for the Marshal, including hiring of moving and storage company.
  • Notification to the Department of Investigation of the Marshals scheduled evictions for the next day.
  • Noting the Marshals diary with all pertinent information of his completed or canceled evictions.
  • Returning executed or canceled warrants back to court.
  • Maintaining docket books (required by law) with all information and processes completed for each case.

Education

Bachelors Degree -

SAINT FRANCIS COLLEGE
Brooklyn, NY
05.1992

High School Diploma -

Telecommunications Arts and Technology
Brooklyn, NY
06.1990

Skills

  • Microsoft Office
  • Microsoft Excel
  • Outlook
  • Writing skills
  • Communications skills
  • Typist
  • Web savvy
  • Tech savvy
  • Team collaboration
  • MS office
  • Strong work ethic
  • Data collection and organization
  • Documentation and reporting
  • Research planning

Languages

English
Native or Bilingual

Timeline

Verification Researcher

HireRight
06.2021 - 04.2025

Public Records Associate

General Information Service/HireRight
10.2016 - 06.2021

Customer Service Agent

Teleperformance USA
07.2012 - 10.2016

Clerk

City Marshal of New York City
06.2009 - 04.2011

Bachelors Degree -

SAINT FRANCIS COLLEGE

High School Diploma -

Telecommunications Arts and Technology

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Stephanie Ford