Overview
Work History
Education
Skills
Language
Timeline
Generic

Xia White

Horsham,PA

Overview

5
5
years of professional experience

Work History

Global Verification Researcher

Vertical Screen, Inc
05.2023 - Current
  • Obtain global verification information via telephone, fax, or internet database as required
  • Verify employment and education by contacting employers, educational institutions, and/or references to verify dates of employment, degree status, and job performance
  • Work with all research areas to ensure that efficient international research is being conducted.

Domestic Verification Researcher

Vertical Screen, Inc
08.2022 - Current
  • Make domestic outbound calls to collect information and verify applicant employment and education
  • Verify applicant employment and education by contacting employers via telephone, fax, and internet databases to verify dates of employment, degree status, and job performance
  • Transfer verified information from faxes and emails to the verification page for it to be proofed and formatted.

Student Loan Specialist

Pennsylvania Higher Education Assistance Agency (PHEAA)
03.2023 - 09.2023
  • Answered inbound calls handling a variety of complex account issues
  • Counseled customers in achieving successful repayment of their student loans
  • This includes answering payment and billing inquiries, discussing repayment plan options and eligibility, payment alternatives, interest accrual, forgiveness programs, and consolidation
  • Communicated to identify the root cause of the call and research to resolve the customer inquiry upon first contact.

Telephone & Sales Interviewer

Dynata, LLC
03.2022 - 09.2022
  • Conducted computer based outbound interviews with high degree of accuracy and integrity
  • Encountered 400+ customer telephone interactions per day, conducting research to gather information about survey topics while ensuring confidentiality of collected data and high-quality assurance standards
  • Contributed to projects by reaching a daily quota of completed surveys
  • Compiled, recorded, and coded results and data from survey using computer or specified form
  • Use gentle sales methods and inquisitive questioning to convince customers to buy products and services.

Customer Service Representative

2nd Ave LLC
10.2019 - 04.2020
  • Accurately processed customer transactions and maintained cash drawers
  • Ensured customers were satisfied with every part of the flooring experience, from the initial greeting through order completion
  • Commended for initiative, persuasiveness, intense customer focus and dependability in performance evaluations.

Education

Bachelor Of Arts - Criminology

The Pennsylvania State University
University Park, PA
08.2024

Skills

  • Call center experience, Soft sales experience, high speed internet, upselling, persuasion, fast/paced multitasking environment, telemarketing, immaculate customer service and written/verbal communication skills, microsoft office, microsoft work, CRM knowledge, SAS, Computer expert, Ability to type 60 WPM, Solutions oriented professional, HIPAA Regulation, handling confidential information, multitasking capabilities, background screenings

Language

Fluent in English

Timeline

Global Verification Researcher

Vertical Screen, Inc
05.2023 - Current

Student Loan Specialist

Pennsylvania Higher Education Assistance Agency (PHEAA)
03.2023 - 09.2023

Domestic Verification Researcher

Vertical Screen, Inc
08.2022 - Current

Telephone & Sales Interviewer

Dynata, LLC
03.2022 - 09.2022

Customer Service Representative

2nd Ave LLC
10.2019 - 04.2020

Bachelor Of Arts - Criminology

The Pennsylvania State University

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Xia White