Open To Work
Stephanie Ford
East Fairfield,VT
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
19
19
years of professional experience
Work History
Care Center Supervisor
SendaRide
04.2025 - Current
- Supervise and coach care center agents to guide and enhance overall performance and service delivery.
- Maintain and approve care center agents time cards.
- Oversee the daily operations of care center agents ensuring efficiency.
- Monitor and evaluate care center performance and metrics and implement improvements.
- Address customer and client complaints, refining the resolution process to improve outcomes.
Ride Success Lead
Ride Health
02.2024 - 04.2025
- Lead and coach call center agents to enhance overall performance and service delivery.
- Monitor and evaluate call center performance and metrics and implement improvements.
- Oversee daily operations of call center agents ensuring efficiency.
- Address customer and client complaints, refining the resolution process to improve outcomes.
Tier 2 Ride Success Agent
Ride Health
11.2022 - 02.2024
- Handled high volumes of inbound calls, chats, and emails always maintaining professionalism and empathy.
- Resolved escalations and escalated problems to appropriate departments.
- Handled supervisor calls.
- Assisted in training new agents.
Ride Success Agent
Ride Health
07.2022 - 11.2022
- Handled high volumes of inbound calls, chats, and emails always maintaining professionalism and empathy.
- Assisted customers with transportation needs, ensuring timely and accurate service delivery.
- Consistently met customer expectations regarding service quality and responsiveness.
Call Center Lead
University of Vermont Medical Center
Burlington, USA
04.2019 - 07.2022
- Handled high volumes of inbound calls.
- Input and updated after hours on call schedules for outpatient offices.
- Handled challenging and escalated phone calls.
- Initiated all emergency protocols for emergencies that occurred in the hospital.
Senior Code Operator
University of Vermont Medical Center
Burlington, USA
11.2008 - 04.2019
- Handled high volumes of inbound calls.
- Handled challenging and escalated phone calls.
- Initiated all emergency protocols for emergencies that occurred in the hospital.
Soldier
Army National Guard
, USA
03.2008 - 04.2009
- Basic Training - Fort Jackson, SC
Admin Assistant
Chittenden County State Attorney's Office
Burlington, USA
06.2007 - 01.2008
- Case files prepared and submitted to the clerk of court's office.
- Created word processing and spreadsheet documents for legal professionals.
- Liaised with local law enforcement and police departments on behalf of the state's attorney's office personnel.
Education
State Certification/License - Cosmetology
Potomac Academy of Hair Design
Manassas, VA06-2000
High School Diploma -
Gar-Field Senior High School
Woodbridge, VA06-1998
Skills
- Call center operations
- Issue resolution
- Team leadership
- Agent training
- Effective communication
- Problem solving
- Time management
- Attention to detail
- Quality assurance
- Employee coaching
- Organization
- Good Telephone Etiquette
- Google drive
- Friendly, positive attitude
- Dependable and responsible
- Data entry
- Flexible and adaptable
- Communication
- Decision-making
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
RemoteSalary Range
$45000/yr - $200000/yrTimeline
Care Center Supervisor
SendaRide
04.2025 - Current
Ride Success Lead
Ride Health
02.2024 - 04.2025
Tier 2 Ride Success Agent
Ride Health
11.2022 - 02.2024
Ride Success Agent
Ride Health
07.2022 - 11.2022
Call Center Lead
University of Vermont Medical Center
04.2019 - 07.2022
Senior Code Operator
University of Vermont Medical Center
11.2008 - 04.2019
Soldier
Army National Guard
03.2008 - 04.2009
Admin Assistant
Chittenden County State Attorney's Office
06.2007 - 01.2008
State Certification/License - Cosmetology
Potomac Academy of Hair Design
High School Diploma -
Gar-Field Senior High School