Stephanie Franco

My role at a Peer Support Specialist is to provide therapeutic support to my clients. The population that I provide support to is very diverse. My clients often get a referral to me because they are actively in crisis, needing emotional support for personal matters, experiencing suicidal ideation, recently experienced traumatic events or effects of trauma and vast other needs. I strive to maintain social awareness, empathetic and non biased approach; so that my clients are able to engage fully in the therapeutic services that I provide. These services may include; socialization, reality orienting, modeling healthy/therapeutic coping strategies, positive communication style, emotional regulation and/or assisting individuals to identify and locate community resources. While engaging with guests I maintain mindfulness of my surroundings to ensure that I am able to identify situations of concern. I have working knowledge and have effectively provided de-escalation techniques to redirect behaviors. while always being aware of potential need to clear a room to maintain safety for all, and seek support from other staff or other authority if needed. Throughout my day to day at work, I maintain accurate documenation to ensure all changes, needs, areas of concern, and observed progress is noted.