Summary
Overview
Work History
Education
Skills
Timeline
Generic

Amber Bowman

McMinnville,OR

Summary

Results-oriented client advisory professional with strong analytical strengths and a proven ability to quickly adapt to new environments. Possessing expansive knowledge of property and casualty insurance, excels in problem-solving. Superior written and technical communication aptitude accentuated by exceptional customer service and organizational strengths. Eager to contribute to team success and further develop professional skills, brings a positive attitude and a commitment to continuous learning and growth.

Overview

27
27
years of professional experience

Work History

Senior Customer Service and Sales

Main Street America Insurance
09.2020 - Current
  • Work effectively in fast-paced customer service center environment managing approximately 30 incoming calls, emails per day.
  • Identified issues, analyzed information and provided solutions to problems.
  • Worked flexible hours, weekend, and holiday shifts.
  • Organized and detail-oriented with a strong work ethic.
  • Provided professional analytical services and support in a dynamic work environment.
  • Excellent communication skills, both verbal and written.
  • Effectively communicated with management, underwriting, IT, and multi-internal department teams on a daily basis.
  • Adaptable individual with exceptional interpersonal skills and talent for building relationships with respect, friendliness and willingness to help others whenever needed.
  • Known for delivering outstanding service and enhancing client satisfaction.
  • Focused on fostering positive interactions and creating collaborative environment.
  • Managed time efficiently in order to complete tasks within deadlines.
  • Proven ability to develop and implement creative solutions to complex problems. reviewing coverages and forms.
  • Learned and adapted quickly to new technology and software applications.
  • Positive reviews with pay increases.
  • 100% remote position.

.

Business Owner

Oregon LED Lighting Solutions LLC
01.2016 - 01.2018
  • Managed inventory.
  • Invoicing and QuickBooks data-entry.
  • Scheduling jobs.

Property Manager

Owner
01.2004 - 01.2018
  • Scheduling and completed all property maintenance.
  • Complied with current laws pertaining to and performed client background checks.
  • Rental/leasing documentation.
  • Bookkeeping and tax preparation.
  • Consistently maintained a high occupancy rate with positive fiscal results.

Commercial Lines Account Manager

PayneWest Insurance
01.1998 - 01.2018
  • Full client commercial lines insurance account management.
  • Advanced knowledge of Epic and Applied software systems.
  • In charge of office health wellness screening.
  • Branch trainer liaison, communicating and demonstrating technology changes to co-workers in office.
  • Successfully worked one on one with multiple insurance producers providing quotes, proposals and service needs on demand.
  • Travel upon request including out of State.
  • Responsible for marketing renewals, successfully completing client needs of a large commercial book of business.
  • Responsible for cultivating a positive and collaborative customer service experience.
  • Actively pursued personal and learning development opportunities.
  • Regular positive reviews with pay increases.

Education

Linfield College -

Linfield College
McMinnville, OR
01.1997

Oregon State University -

Oregon State University
Corvallis, OR
09.1996

McMinnville High School -

McMinnville High School
McMinnville, OR
01.1996

Skills

  • Analytical Problem Resolution
  • Word
  • Excel
  • Microsoft Office
  • Property Management
  • Personal Lines Insurance Experience
  • Licensed in Property and Casualty Insurance
  • Licensed Life and Health Insurance Agent
  • Administrative Support Functions
  • Client Satisfaction Professional
  • Strong Ethical Standards
  • Professional Demeanor

Timeline

Senior Customer Service and Sales

Main Street America Insurance
09.2020 - Current

Business Owner

Oregon LED Lighting Solutions LLC
01.2016 - 01.2018

Property Manager

Owner
01.2004 - 01.2018

Commercial Lines Account Manager

PayneWest Insurance
01.1998 - 01.2018

Linfield College -

Linfield College

Oregon State University -

Oregon State University

McMinnville High School -

McMinnville High School
Amber Bowman