Amber Bowman

• Work effectively in fast-paced customer service center environment managing approximately 30 incoming calls, emails per day.
• Identified issues, analyzed information and provided solutions to problems.
• Worked flexible hours, weekend, and holiday shifts.
• Organized and detail-oriented with a strong work ethic.
• Provided professional analytical services and support in a dynamic work environment.
• Excellent communication skills, both verbal and written.
• Effectively communicated with management, underwriting, IT, and multi-internal department teams on a daily basis.
• Adaptable individual with exceptional interpersonal skills and talent for building relationships with respect, friendliness and willingness to help others whenever needed.
• Known for delivering outstanding service and enhancing client satisfaction.
• Focused on fostering positive interactions and creating collaborative environment.
• Managed time efficiently in order to complete tasks within deadlines.
• Proven ability to develop and implement creative solutions to complex problems. reviewing coverages and forms.
• Learned and adapted quickly to new technology and software applications.
• Positive reviews with pay increases.
• 100% remote position.

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• Managed inventory.
• Invoicing and QuickBooks data-entry.
• Scheduling jobs.

• Scheduling and completed all property maintenance.
• Complied with current laws pertaining to and performed client background checks.
• Rental/leasing documentation.
• Bookkeeping and tax preparation.
• Consistently maintained a high occupancy rate with positive fiscal results.

• Full client commercial lines insurance account management.
• Advanced knowledge of Epic and Applied software systems.
• In charge of office health wellness screening.
• Branch trainer liaison, communicating and demonstrating technology changes to co-workers in office.
• Successfully worked one on one with multiple insurance producers providing quotes, proposals and service needs on demand.
• Travel upon request including out of State.
• Responsible for marketing renewals, successfully completing client needs of a large commercial book of business.
• Responsible for cultivating a positive and collaborative customer service experience.
• Actively pursued personal and learning development opportunities.
• Regular positive reviews with pay increases.