Stephanie franco
Fontana,CA
Summary
Healthcare professional with comprehensive background in providing compassionate patient care and support. Known for reliability and adaptability in dynamic healthcare environments. Brings strong skills in patient monitoring, basic medical procedures, and effective communication, ensuring seamless team collaboration and optimal patient outcomes.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Dietary Aide
Kaiser Permanente
Fontana, CA
03.2013 - Current
- Kept all kitchen areas clean, tidy and free of hazards.
- Served meals to patients in accordance with established schedules and dietary procedures.
- Coordinated with other dietary aides and kitchen staff to ensure efficient workflow and timely delivery of meals, contributing to a smooth-running operation.
- Assisted in the preparation of nutritious meals for patients with various medical conditions and dietary restrictions.
- Maintained strict adherence to HIPAA regulations when handling patient information, protecting confidentiality at all times.
- Provided exceptional customer service to patients and their families, addressing concerns and answering questions about dietary guidelines and restrictions.
CNA Student
Upland Rehabilitation & Care Center
Upland, CA
06.2025 - 07.2025
- Maintained a clean and safe environment, reducing the risk of infection and falls.
- Improved patient comfort by providing compassionate and empathetic care.
- Developed strong communication skills through active listening and effective verbal interactions with patients and colleagues.
- Supported patient mobility by utilizing appropriate assistive devices such as lifts or gait belts during transfers or ambulation exercises.
- Monitored vital signs regularly, reporting any abnormal findings promptly to nursing staff for timely interventions.
- Helped patients complete range of motion exercises to prevent loss of function during care.
- Assisted patients with daily living activities, promoting independence and dignity.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
Front Office Medical Assistant
Clinica Medica Familiar
Rialto, CA
01.2009 - 09.2009
- Assisted with insurance verification, expediting the check-in process and ensuring accurate billing.
- Assisted in training new front office staff members, ensuring consistent quality of service delivery across the team.
- Streamlined appointment scheduling for increased efficiency and reduced wait times for patients.
- Submitted patient statements and medical billing to insurance companies.
- Submitted insurance claims and updated patients' insurance information.
- Optimized appointment scheduling system to maximize provider availability and minimize patient wait times.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Managed office bookkeeping with insurance billing and patient payments.
- Prepared and processed patient referrals and transfer requests.
Education
High School Diploma -
Channel Islands High School
Oxnard, CA08-2007
Medical Assistant -
Apex College
Colton, CA12-2008
Certified Nursing Assistant -
Eastlake Medical College
Fontana, CA07-2025
Skills
- Patient care
- Feeding assistance
- Positioning patients
- Ambulation assistance
- Vital signs
- Toileting assistance
- Supporting personal needs
- Geriatric care
Certification
- Basic Life Support 8/2027
- CNA - Certified Nurse Assistant
Languages
Spanish
Native or Bilingual
Timeline
CNA Student
Upland Rehabilitation & Care Center
06.2025 - 07.2025
Dietary Aide
Kaiser Permanente
03.2013 - Current
Front Office Medical Assistant
Clinica Medica Familiar
01.2009 - 09.2009
High School Diploma -
Channel Islands High School
Medical Assistant -
Apex College
Certified Nursing Assistant -
Eastlake Medical College