Lakeatra Broach
Biloxi,MS
Summary
Dynamic professional with a proven track record in healthcare and customer service, notably at Driftwood Nursing Home. Excelled in patient care and nutritional guidance, enhancing patient satisfaction through meticulous meal planning and dietary adherence. Skilled in food safety and patient relations, my collaborative approach and problem-solving skills have consistently improved service delivery and operational efficiency.
Overview
10
10
years of professional experience
Work History
Dietary Aide
Driftwood Nursing Home
Gulfport , MS
07.2023 - Current
- Stocked supplies in dining areas as needed.
- Assisted with preparation of snacks and other light meals.
- Delivered meals to residents and patients in their rooms when requested.
- Informed supervisor about any changes in patient's dietary needs or preferences.
- Worked closely with dietitians to ensure proper nutrition for each resident and patient.
- Assisted in menu planning based on resident and patient preferences and dietary requirements.
- Greeted visitors entering the kitchen area, provided them with information about services offered, and directed them accordingly.
- Performed general cleaning duties such as sweeping floors, washing dishes, wiping countertops.
- Prepared and served meals according to dietary guidelines.
- Cleaned and sanitized kitchen equipment and surfaces.
- Assisted in the ordering, receiving, storage, and inventory of food items.
- Ensured that all food was prepared according to established health standards.
- Monitored expiration dates on products and disposed of any spoiled or expired foods.
- Provided assistance with meal setup, serving, and clean up as needed.
- Observed special diets prescribed by physicians or nutritionists.
- Set up trays for patients upon request.
- Checked temperatures of hot food before serving it to patients and residents.
- Maintained a safe working environment by following all safety protocols.
- Provided nutritional advice to residents and patients regarding their diet plans.
- Cleaned and sanitized kitchen, dining and utility areas to promote healthy environment.
- Set up trays and food service carts to deliver food to residents.
- Helped with meal prep for daily meals, following strict sanitation, and food handling guidelines
- Served food and snacks according to planned menu and patients' diet orders.
- Served specific meals to patients with special dietary needs.
- Served food and beverage items to residents, meeting therapeutic diets.
- Cleaned and maintained dining room during and after each meal service.
- Treated patients and team members with dignity and respect.
- Stocked food and other supplies for main kitchen and units.
- Engaged with residents to provide positive and enriching experiences.
- Followed dietary procedures in accordance with established policies.
- Set tables before patients arrived to maintain meal plan productivity.
- Delivered snacks to nurse station for distribution to specific residents.
- Worked closely with team members to update cleaning protocols and increase aide efficiency.
- Assisted patients with special needs to eat meals, providing kindness and patience.
- Gathered soiled tablecloths and dietary linens and delivered to laundry.
- Reported and documented resident changes in consumption or behaviors.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Maintained safe food handling practices to prevent germ spread.
- Maintained clean and orderly appearance throughout kitchen and dining area.
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
- Collaborated with team to deliver timely service of items.
- Welcomed and thanked guests to demonstrate appreciation for patronage.
- Made meals in accordance with company standards and requirements.
- Prepared variety of foods according to exact instructions and recipe specifications.
- Refilled condiments, napkins and server workstations.
- Packaged and bagged cooked food and prepared items.
- Assembled and served meals according to specific guest requirements.
- Prepared workstations with ingredients and tools to increase efficiency.
- Helped management stay on top of supply needs by sharing information about low or spoiled inventory.
- Monitored temperatures of prepared food and cold-storage areas.
- Used proper cleaning supplies and methods to disinfect counters where raw meat, poultry, fish and eggs had been prepared.
- Filled and served various beverages for customers.
- Chopped ingredients and prepped food items ahead of lunchtime and dinner rush periods.
- Rotated inventory to reduce waste and optimize freshness.
- Explained food preparation methods and ingredients to enable patrons with food allergies to make educated decisions.
- Directed patrons to restrooms and other amenities within facility.
- Oversaw inventory in buffet and reported replacement needs to kitchen management.
Assembly Line Worker
Kohler Co.
Hattiesburg, US
11.2021 - 05.2022
- Building engines on an assembly line sometimes putting 1-5 parts on at a time
CSR - Customer Service Representative
Teleperformance
Hattiesburg, US
06.2021 - 10.2021
- Help members with information about their insurance plan, and/or schedule appointments, file claims
McDonalds Crew Trainer
RBW Inc
Hattiesburg, US
11.2019 - 08.2021
- I trailered all new hires on everything they needed to know for that certain role
Babysitter/Nanny
Hattiesburg, US
07.2019 - 11.2019
- Watch multiple kids between ages 1-4 years old
- I provide food and snacks and i also help with homework as well
Team Member
Cookout
Hattiesburg, US
02.2018 - 06.2019
- As a team member I would work in the drive they, cashiers, prep food, cook food, clean and close the store
CSR - Customer Service Representative
General Dynamics Information Technology
Hattiesburg, US
09.2017 - 01.2018
Team Member/Cashier
McDonald's
Hattiesburg, US
06.2017 - 09.2017
Team Member/Cashier
Burger King
Hattiesburg, US
01.2016 - 04.2016
Server/Hostess
Cheddar's Scratch Kitchen
Hattiesburg, US
05.2015 - 01.2016
Education
High School -
Oak Grove High School
Hattiesburg, MS12-2014
Skills
- Csr
- Customer service
- Organizational skills
- Receptionist
- Kitchen
- Food service
- Food safety
- Satisfaction
- Scheduling
- Childcare
- Food Handling
- Food Preparation
- Serving Experience
- Microsoft Word
- Training & development
- Food Production
- Host/Hostess
- Meal Preparation
- Toddler Care
- Babysitting
- Typing
- Retail sales
- Windows
- Data collection
- Computer skills
- Microsoft Office
- Experience with children
- Restaurant experience
- Hospitality
- Cash handling
- Sales
- Cooking
- Assembly
- Nannying
- Infant Care
- Cleaning Experience
- Math
- Customer Service
- Dining room setup
- Dining room service
- Food handling safety
- OSHA Compliance
- Meal Planning
- Time Management
- Patient Communication
- Problem-Solving
- Relationship Building
- Issue Resolution
- Food Safety
- Serving and delivery support
- Hygiene standards
- Computer Skills
- Nutritional guidance
- Kitchen Equipment Operation
- Healthcare
- Diet
- Food presentation
- Nutrition
- Sanitization
- Heavy Lifting
- Dietary guidelines
- Patient Care
- Patient Relations
- Direct Patient Care
- Patient Lifting
Personal Information
Work Permit: Authorized to work in the US for any employer
Additionalinformation
3 years, 1 year, 1 year, 4 years, 1 year, Reliability, Completed, 10/01/19, Tendency to be dependable and come to work., https://share.indeedassessments.com/share_to_profile/0644d2dd0d467b52f1f21dae97c6d3e6eed53dc074545cb7, Food Safety, Proficient, 09/01/19, Proper food handling, storage, and equipment use for preventing the spread of foodborne illness., https://share.indeedassessments.com/share_to_profile/ee6cf53d9e7e0409065ad957926fa922eed53dc074545cb7, Food Service: Customer Situations, Familiar, 09/01/19, Ensuring customer satisfaction, prioritizing tasks, and suggesting products in a food service setting., https://share.indeedassessments.com/share_to_profile/208195d60f10922603737569a712a36deed53dc074545cb7, Receptionist, Familiar, 08/01/19, Using basic scheduling, attention to detail, and organizational skills in an office setting., https://share.indeedassessments.com/share_to_profile/3a9329bfd46fe0a326a692d1926b9eabeed53dc074545cb7
Timeline
Dietary Aide
Driftwood Nursing Home
07.2023 - Current
Assembly Line Worker
Kohler Co.
11.2021 - 05.2022
CSR - Customer Service Representative
Teleperformance
06.2021 - 10.2021
McDonalds Crew Trainer
RBW Inc
11.2019 - 08.2021
Babysitter/Nanny
07.2019 - 11.2019
Team Member
Cookout
02.2018 - 06.2019
CSR - Customer Service Representative
General Dynamics Information Technology
09.2017 - 01.2018
Team Member/Cashier
McDonald's
06.2017 - 09.2017
Team Member/Cashier
Burger King
01.2016 - 04.2016
Server/Hostess
Cheddar's Scratch Kitchen
05.2015 - 01.2016
High School -
Oak Grove High School