Jayla Jackson
Dallas
Summary
Passionate about building strong customer relationships and increasing customer engagement.
As a customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Home Health Aide (HHA)
Adult Visionary In-Home Service
03.2025 - 04.2025
- Supports patients by providing housekeeping and laundry services, shopping for food and other household requirements, preparing and serving meals and snacks, and running errands.
- Assists patients by providing personal services, such as bathing, dressing, and grooming.
- Helps patients care for themselves by teaching use of cane or walker, special utensils to eat, special techniques and equipment for personal hygiene.
- Advises on nutrition, cleanliness, and housekeeping.
- Protects the home care agency by adhering to professional standards, home care policies and procedures, federal, state, and local requirements.
Customer Service Representative
Schnucks
10.2024 - 04.2025
- Provide friendly and courteous service to customers
- Regular, reliable attendance is an essential function of the job.
- Stock, straighten and rotate product on shelves in Dairy, Frozen, Non-Foods., and Grocery Departments.
- Process incoming product from our warehouse and direct store delivery vendors
- Read and understand shelf tags
- Sort damaged product for credit
- Operate a hand jack, power lift and cardboard baler
- Follow company safety guidelines when using cutters, power lifts, and baler
Cook/Prep
Edibles N Such
08.2023
- Coordinate, prepare, and serve meals for individuals or groups.
- Provide meals in a small, private setting.
- Ensure that meals conform to health safety codes and other requirements.
- Train, supervise, and evaluate helpers.
- Ensure the kitchen is clean and organized.
Shareholder Engagement Specialist
Innisfree M&A Incorporated
04.2022 - 06.2022
- Engaging in active listening with callers, confirming or clarifying information
- Following call center 'scripts' when handling different topics
- Managing large amounts of inbound and outbound calls in a timely manner
Outreach Coordinator
Swing Education Through Robert Half
02.2022 - 03.2022
- Inbound & Outbound Calls
- Sourcing
- Email Correspondence
- Data Entry
- CRM
- Scheduling
- Salesforce Marketing
- Google Sheets
Call Center Customer Service Representative
US Bank
09.2021 - 12.2021
- Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.
- Engaging in active listening with callers, confirming or clarifying information, and diffusing angry clients, as needed.
- Building lasting relationships with clients and other call center team members based on trust and reliability.
Call Center Representative/Customer Service
Ohio Jobs and Family Services OUIO
06.2020 - 08.2020
- Managing large amounts of inbound and outbound calls in a timely manner
- Following call center 'scripts' when handling different topics
- Identifying customers' needs, clarify information, research every issue and providing solutions etc...
Call Center Customer Service Representative
AT&T through Sutherland
12.2019 - 06.2020
- Politely answer inbound calls and respond to customer inquiries in a timely manner.
- Generate customer interest in the company's products or services.
- Provide personalized customer service by responding to the needs of customers.
Switchboard Operator/ Call Center Representative
Anthem Blue Cross BlueShield through Bc Forward
11.2019 - 01.2020
- Answered incoming calls.
- Give accurate and appropriate information to answer questions.
- Promptly and methodically responded to customer inquiries to identify and resolve issues with initiative and good judgment.
- Maintained expectations regarding call quality and resolution time.
Mail Clerk
US Bank Through Randstand
04.2018 - 09.2019
- Managed and sorted incoming and outgoing mail.
- Worked at fast paced to meet deadlines and prioritized assignments interacting.
- Exercised normal protective care for equipment and materials used.
- Ability to work with a diverse group of people.
Call Center Representative
Larosas
05.2017 - 04.2018
- Answered incoming calls.
- Give accurate and appropriate information to answer questions.
- Promptly and methodically responded to customer inquiries to identify and resolve issues with initiative and good judgment.
- Maintained expectations regarding call quality and resolution time.
Administrative Assistant Internship
Cincinnati Public Schools
08.2016 - 05.2017
- Retrieved voicemail messages and logged information accordingly.
- Created spreadsheets and delivered mail.
- Data Entry and Scanned documents.
- Scanned Items from a copier.
- Data Entry.
Education
Vocational Education and Training - Transportation Studies
Job Corps
St. Louis, MO05.2025
Vocational Education and Training - Culinary Arts
Job Corps
Cincinnati, OH02.2024
High school diploma -
Virtual High School
01.2016
Skills
- Microsoft Powerpoint
- Project scheduling
- Typing
- Office experience
- Microsoft Outlook
- Salesforce
- Phone Etiquette
- Mail Clerk
- Microsoft SharePoint
- Call Center
- CSR
- Data Entry
- Customer support
- Cold calling
- Multi-line Phone Systems
- Microsoft Office
- Google Suite
- Customer Service
- Customer service
Certification
- Transportation, 12/01/24, Present
- Transportation Studies, American Hotel & Lodging Association, 07/01/23, Present
- Certified Kitchen Cook, Culinary Arts, 01/01/23, Present
- Advanced Customer Service Certification, 05/01/17, Present
- Food Handler Certification, 07/01/23, 07/31/26
- ServSafe, 07/01/23, 07/31/25
- FOOD HANDLER CERTIFICATION, 07/01/23, 07/31/25
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Home Health Aide (HHA)
Adult Visionary In-Home Service
03.2025 - 04.2025
Customer Service Representative
Schnucks
10.2024 - 04.2025
Cook/Prep
Edibles N Such
08.2023
Shareholder Engagement Specialist
Innisfree M&A Incorporated
04.2022 - 06.2022
Outreach Coordinator
Swing Education Through Robert Half
02.2022 - 03.2022
Call Center Customer Service Representative
US Bank
09.2021 - 12.2021
Call Center Representative/Customer Service
Ohio Jobs and Family Services OUIO
06.2020 - 08.2020
Call Center Customer Service Representative
AT&T through Sutherland
12.2019 - 06.2020
Switchboard Operator/ Call Center Representative
Anthem Blue Cross BlueShield through Bc Forward
11.2019 - 01.2020
Mail Clerk
US Bank Through Randstand
04.2018 - 09.2019
Call Center Representative
Larosas
05.2017 - 04.2018
Administrative Assistant Internship
Cincinnati Public Schools
08.2016 - 05.2017
Vocational Education and Training - Culinary Arts
Job Corps
High school diploma -
Virtual High School
Vocational Education and Training - Transportation Studies
Job Corps
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