Stephanie Gallegos
Weslaco,TX
Summary
Dynamic customer service professional with extensive experience at World Finance Corporation, excelling in credit analysis and customer relationship management. Proven ability to assess loan qualifications and maintain confidentiality while enhancing customer satisfaction through effective communication and upselling strategies. Committed to delivering exceptional service and fostering positive client interactions.
Overview
8
8
years of professional experience
Work History
Branch Service Represenative
World Finance Corporation
Portland, Tx
02.2016 - 06.2018
- Greet Customers
- Answering phones
- Evaluate a persons credit worthiness
- Assessing whether applicants qualify for loans based on the information they have provided in their application forms
- Keeping all loan and applicant information confidential
- Collect and handled payments
Customer Service Represenative
Ticketmaster
Pharr, Tx
02.2012 - 07.2013
- Answer phones and respond to customer requests
- Sell product and place customer orders in computer system
- Upsell products and services
Crew member
Mcdonalds
Weslaco, Tx
01.2010 - 07.2011
- Work on a register
- Cleans and stocks work area
- Correctly received orders
- Processed payments and responded appropriately to guest concerns
Education
Diploma -
Weslaco High School
Weslaco, TxSkills
- Customer verification
- Loan processing
- Payment collection
- Credit analysis
- Confidentiality management
- Customer relationship management
- Service upselling
- Data confidentiality
- Active listening
- Call center experience
References
- Samantha Alaniz, Title examiner/ Friend, 956-532-6634
- Criselda Rodriguez, Lab Tech/ Friend, 361-737-1927
- Brenda Alaniz, Administrative Assistant/ Friend, 956-975-0764
Timeline
Branch Service Represenative
World Finance Corporation
02.2016 - 06.2018
Customer Service Represenative
Ticketmaster
02.2012 - 07.2013
Crew member
Mcdonalds
01.2010 - 07.2011
Diploma -
Weslaco High School