Hi, I’m
Stephanie Garcia
Henderson ,NV
Summary
My work history started out as an Effective Leasing Consultant offering excellent skills in customer service, telephone etiquette and issue response. Pursuing a similar position where focus and dedication are highly sought.
I am Dedicated sales and marketing professional who exceeds goals, retains customers and maintains a strong reputation for customer satisfaction.
I am Dedicated to enhancing underwriting department operations with an analytical and disciplined approach. Able to work with minimal direction to solve problems, resolve conflicts and respond to customer inquiries.
I have a History of being an effective team member with full understanding of the underwriting process and team needs. I am Well-versed in using Excel to create and update tracking spreadsheets.
All in All I have the knowledge and enthusiasm to give the Customer Experience that every customer deserves. Customers are to be courted in the beginning and continue to follow through so we keep them happy and dedicated to us no matter who the company is. I would definitely be an Asset to any company I work for. Positive Team Work makes the Company Work!
Overview
13
years of professional experience
Work History
Venmo / PayPal Inc.
Purchase Support Agent
01.2020 - 02.2024
Job overview
- Enhanced customer satisfaction by effectively addressing and resolving support issues.
- Streamlined support processes for increased efficiency and faster response times.
- Collaborated with cross-functional teams to identify and resolve complex customer problems.
- Developed comprehensive knowledge of products and services to provide accurate solutions.
- Provided excellent customer service, resulting in high levels of customer loyalty and retention.
- Maintained detailed records of customer interactions, ensuring accurate tracking and followup.
- Conducted thorough research to diagnose technical issues, offering appropriate solutions to customers.
- Created clear and concise user guides that improved customer self-service capabilities.
- Delivered professional phone and email support, maintaining a consistently positive tone throughout all communications.
- Participated in regular training sessions to stay updated on the latest product developments and industry trends.
- Utilized remote desktop tools effectively when necessary for efficient troubleshooting assistance directly on client systems.
Sunrise Auto Sales
Collections Manager
06.2020 - 11.2020
Job overview
- Contacted customers to collect outstanding payments via one-time or negotiated installment methods.
- Generated and mailed updated statements monthly and processed demand letters.
- Accessed credit records to evaluate customer credit histories.
- Completed training in credit management and civil court practices to maintain up-to-date legal knowledge involving collection practices.
- Set up and updated customer accounts and CRM with interactions, payments and personal information.
- Researched and resolved accounts payable discrepancies.
- Posted receipts to appropriate general ledger accounts.
- Generated and distributed current statements to customers.
- Contacted clients with past-due payments and actively monitored all payments due from clients.
- Balanced monthly general ledger accounts to accurately record cost and month end accruals.
- Supervised staff of collectors, monitoring phone calls and letters.
- Processed payments and applied to customer balances.
- Established procedures for collection of past due amounts.
- Oversaw daily posting of payments to customer accounts.
MG Properties Group
Leasing Consultant
06.2018 - 06.2020
Job overview
- Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently.
- Provided exceptional customer service, addressing inquiries in a timely manner to maintain positive relationships with tenants.
- Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
- Optimized advertising efforts by analyzing performance metrics and adjusting campaigns accordingly to attract qualified applicants effectively.
- Implemented creative incentive programs for renewals, resulting in increased retention rates among existing tenants.
Greystar Property Management
Leasing Consultant
05.2016 - 03.2018
Job overview
- Increased tenant satisfaction by promptly addressing concerns and resolving issues.
- Streamlined the application process for prospective tenants, reducing wait times and increasing efficiency.
- Ensured compliance with fair housing laws, keeping detailed records of all tenant interactions and transactions.
- Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently.
Avenue 5 Property Management
Leasing Consultant
01.2015 - 05.2016
Job overview
- Increased tenant satisfaction by promptly addressing concerns and resolving issues.
- Maintained high occupancy rates through effective marketing strategies and excellent customer service.
- Streamlined the application process for prospective tenants, reducing wait times and increasing efficiency.
- Boosted property revenue by skillfully negotiating lease terms and rent increases.
- Developed strong relationships with local businesses, creating partnerships that benefited both parties.
707 Property Management
Leasing Consultant / Assistant Property Manager
04.2013 - 12.2015
Job overview
- Increased tenant satisfaction by promptly addressing concerns and resolving issues.
- Maintained high occupancy rates through effective marketing strategies and excellent customer service.
- Streamlined the application process for prospective tenants, reducing wait times and increasing efficiency.
- Boosted property revenue by skillfully negotiating lease terms and rent increases.
Tamarus Park Apartments
Leasing Consultant
10.2012 - 04.2013
Job overview
- Increased tenant satisfaction by promptly addressing concerns and resolving issues.
- Maintained high occupancy rates through effective marketing strategies and excellent customer service.
- Streamlined the application process for prospective tenants, reducing wait times and increasing efficiency.
- Boosted property revenue by skillfully negotiating lease terms and rent increases.
Stout Management Company
Leasing Consultant
06.2011 - 05.2012
Job overview
- Increased tenant satisfaction by promptly addressing concerns and resolving issues.
- Maintained high occupancy rates through effective marketing strategies and excellent customer service.
- Streamlined the application process for prospective tenants, reducing wait times and increasing efficiency.
- Boosted property revenue by skillfully negotiating lease terms and rent increases.
Education
San Pedro Senior High SchoolSan Pedro, CA
2002
Skills
- Prospecting assistance
- Contract negotiation
- Leasing and sales
- Property management
- Customer service
- Lease oversight
- Relationship building and rapport
- Administrative support
- Property tours and inspections
- Staff management
- Telephone and email etiquette
- Training and mentoring
- Fair housing policies
- Marketing and advertising
- Database management
- Spanish translation
- Customer Complaint Resolution
- Data Collection
- Payment Processing
- Cash Handling
- Billing Inquiries
- Customer Accounts Management
- Call center operations
- Bilingual Spanish
Languages
Spanish
Native or Bilingual
Timeline
Collections Manager
Sunrise Auto Sales
06.2020 - 11.2020
Purchase Support Agent
Venmo / PayPal Inc.
01.2020 - 02.2024
Leasing Consultant
MG Properties Group
06.2018 - 06.2020
Leasing Consultant
Greystar Property Management
05.2016 - 03.2018
Leasing Consultant
Avenue 5 Property Management
01.2015 - 05.2016
Leasing Consultant / Assistant Property Manager
707 Property Management
04.2013 - 12.2015
Leasing Consultant
Tamarus Park Apartments
10.2012 - 04.2013
Leasing Consultant
Stout Management Company
06.2011 - 05.2012
San Pedro Senior High School
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