STEPHANIE GARCIA
El Monte,CA
Summary
Goal-oriented professional well-versed in operational practices and regulatory requirements of Early Childhood Education program environments. Skilled leader and analytical problem-solver well-versed in budget planning, staff oversight and program management. Skillfully use relationship-building talents and diplomatic communication style to forge long-lasting connections.
Overview
8
8
years of professional experience
Work History
Commercial Business Development Representative
Rentokil
09.2023 - Current
- Increased client base by identifying potential customers and initiating strategic outreach.
- Consistently met or exceeded sales targets, contributing significantly to the overall success of the team.
- Maintained extensive knowledge of company products and services to provide top-notch expertise to customers.
- Expanded business through effective network development, identifying new, and prospective clients.
- Used SalesForce to handle current portfolio and prospective leads.
- Coordinated with internal teams such as finance, legal, and operations to streamline deal closure processes while prioritizing customer satisfaction throughout all stages of engagement.
Resident Service Manager
AMLI Warner Center
06.2021 - 05.2023
- Provided leadership and direction for at least three or more Leasing Consultants which includes but not limited to: effective employee relations, compliance with employment law; ongoing training and motivation for staff
- Evaluated employee performance and provided constructive feedback, resulting in improved job satisfaction and increased retention rates.
- Developed comprehensive training materials for service staff, resulting in improved performance and efficiency.
- Assist in hiring, training, motivating and following up with office team (leasing, bookkeeper)
- Promoted a culture of continuous learning among staff members through ongoing professional development opportunities.
- Managed renewal process; ensure monthly renewal goals are achieved.
- Streamlined communication channels between residents, management, and staff to ensure timely responses to inquiries and concerns.
- Oversaw daily operations of the Resident Services Department, ensuring smooth functioning at all times.
- Organized volunteer opportunities for residents interested in giving back to their community.
- Coordinated various events and activities to foster a sense of community among residents.
- Leveraged social media platforms effectively to promote upcoming events and important announcements within the community.
- Improved resident satisfaction by implementing innovative programs and services tailored to their needs.
- Collaborated with property management team to address issues promptly, keeping residents satisfied with their living conditions.
- Enhanced the living experience for residents by establishing strong relationships with local businesses and community groups.
Program Director
Annex Montessori
11.2017 - 06.2021
- Recruited, selected, and retained high-quality staff to reduce turnover and foster stability.
- Supervised and managed team of childcare professionals to guarantee highest standards of care.
- Conducted regular safety audits, ensuring a secure environment for children and staff alike.
- Furnished facility with supplies, equipment, food and materials to foster social and cognitive development.
- Evaluated staff and offered guidance to enhance knowledge, skills, and professional development to optimize learning environment.
- Facilitated ongoing professional development opportunities for staff members to ensure adherence to industry best practices.
- Supervised childcare workers and oversaw facility to meet state requirements for education and training.
- Oversaw safety requirements, inspection, and certification procedures to facilitate annual licensing review.
- Observed and assessed classroom activities to verify conformity with quality standards.
- Engaged with parents and families to build positive relationships for children to thrive.
- Operated under licensing guidelines to protect health, safety and well-being of children.
- Resolved conflicts and administered corrective action to foster positive experience for children and staff.
- Established strong relationships with parents through open communication and regular updates on child progress.
- Monitored and observed child progress, interactions and behavior and reported findings to parents.
- Managed program paperwork and child records to comply with state requirements.
- Maintained accurate records of child attendance, medical information, and emergency contacts in compliance with state regulations.
- Created an inclusive environment that respected diversity in culture, language, ability level, and learning style.
Preschool Lead Teacher
USC Montessori
10.2016 - 11.2017
- Completed documentation on individual children for recordkeeping.
- Planned and prepared activities for 3-5 year old students.
- Built strong relationships with parents, providing regular updates on student progress and addressing concerns promptly.
- Promoted a positive classroom environment, fostering respect, empathy, and teamwork among students.
- Provided open and loving environment where children direct learning process.
- Served as a mentor for new teachers, offering guidance on lesson planning, classroom management techniques, and parent communication strategies.
- Monitored students' academic, social, and emotional progress and recorded in individual files.
- Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
- Gave one-on-one attention to children while maintaining overall focus on entire group.
- Administered assessments for each child and tracked results.
- Developed strong rapport with each child individually, ensuring their emotional well-being within the preschool setting while fostering an inclusive community.
Education
B.A in Human Development - Child Development
Pacific Oaks College
Pasadena, CA05.2018
Skills
- Relationship Building
- Staff Management
- Staff Supervision
- Staff recruitment
- Documentation and Recordkeeping
- Customer service-focused
- Creative and Adaptable
- Microsoft Office
Timeline
Commercial Business Development Representative
Rentokil
09.2023 - Current
Resident Service Manager
AMLI Warner Center
06.2021 - 05.2023
Program Director
Annex Montessori
11.2017 - 06.2021
Preschool Lead Teacher
USC Montessori
10.2016 - 11.2017
B.A in Human Development - Child Development
Pacific Oaks College
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