STEPHANIE GARCIA
Pomona,CA
Summary
Proven expert in customer service and problem-solving, adept at managing high-stress situations and resolving customer complaints to increase loyalty. At Mnet Financial, I enhanced customer satisfaction and efficiency through skilled complaint resolution and software mastery. My verbal communication and data entry accuracy ensure exceptional service and operational excellence.
Overview
8
8
years of professional experience
Work History
Call Center Representative
Mnet Financial
04.2022 - Current
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
Customer Service Representative
Crown Lexus
03.2022 - 04.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Data Entry Clerk
L A Auto Sales
11.2021 - 03.2022
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Organized, sorted, and checked input data against original documents.
- Scanned documents and saved in database to keep records of essential organizational information.
- Prioritized tasks effectively to ensure timely completion of all assigned projects without sacrificing attention to detail.
Sales/Customer Service Representative
Golds Gym ~
04.2017 - 11.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Built relationships with customers to encourage repeat business.
- Increased gym membership retention by fostering a positive and motivating workout environment.
SALES/Customer Service Representative
T-mobile Limited / Retail Expertise
09.2018 - 03.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Answered questions about company offerings with knowledgeable responses about products and services.
- Answered inbound telephone calls from interested customers to persuasively discuss offerings.
Education
Bachelor of Science -
California Baptist University
Riverside, CAHigh School Diploma -
CITRUS VALLEY HIGHACHOOL
Redlands, CA06-2015
Skills
- Problem-solving skills
- Verbal and written communication
- Resolving issues
- Inbound phone calls
- Complaint resolution
- Gathering information
- Logging call information
- Account updating
Languages
Spanish
Native or Bilingual
Timeline
Call Center Representative
Mnet Financial
04.2022 - Current
Customer Service Representative
Crown Lexus
03.2022 - 04.2022
Data Entry Clerk
L A Auto Sales
11.2021 - 03.2022
SALES/Customer Service Representative
T-mobile Limited / Retail Expertise
09.2018 - 03.2019
Sales/Customer Service Representative
Golds Gym ~
04.2017 - 11.2021
Bachelor of Science -
California Baptist University
High School Diploma -
CITRUS VALLEY HIGHACHOOL
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