Stephanie Garcia
Burien,WA
Overview
4
4
years of professional experience
Work History
Lead Retail Sales Associate
Banana Republic Factory Store
12.2024 - 06.2025
- Handled cash register operations accurately, processing transactions efficiently while adhering to company policies.
- Completed thorough opening/closing procedures each day without supervision, ensuring a secure and orderly store environment.
- Assisted in visual merchandising efforts to create eye-catching displays, attracting more customers to the store.
- Participated in team meetings to discuss sales targets, strategies for improvement, and methods for increasing overall performance.
- Increased sales revenue by implementing strategic selling techniques and fostering strong customer relationships.
Call Center Representative
Washington State University
07.2024 - 04.2025
- Call-a-coug ambassador, connecting with alumni for scholarships and funds.
- Established trust with prospects, accurately addressing their concerns and offering appropriate resolutions based on their needs.
- Identified upselling opportunities to increase gift generation.
- Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
Retail Sales Associate
H&M Hennes & Mauritz
03.2021 - 08.2024
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
- Trained new employees in sales techniques and store procedures, improving team effectiveness.
- Utilized product knowledge to make recommendations, tailoring suggestions to customer needs.
- Handled customer complaints with empathy and patience, resolving issues to maintain positive store reputation.
- Consistently met personal sales goals through proactive engagement with customers and upselling techniques when appropriate.
Retail Sales Associate
Levis Strauss & Co
08.2023 - 03.2024
Education
Bachelor of Science - Business Economics
Washington State University
04-2027
Associate of Arts -
Highline Community College
07.2024
Skills
- Fluent in Spanish
- Customer relationship building
- Store operations
- Store maintenance
- Merchandise display
- Teamwork and collaboration
- Call center operations
- Complaint resolution
- Product knowledge
- Building rapport
Timeline
Lead Retail Sales Associate
Banana Republic Factory Store
12.2024 - 06.2025
Call Center Representative
Washington State University
07.2024 - 04.2025
Retail Sales Associate
Levis Strauss & Co
08.2023 - 03.2024
Retail Sales Associate
H&M Hennes & Mauritz
03.2021 - 08.2024
Associate of Arts -
Highline Community College
Bachelor of Science - Business Economics
Washington State University
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