Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Stephanie Garcia

Arlington,TX

Summary

Experienced with inventory management, customer service, and maintaining store order. Utilizes effective organizational skills to keep shelves stocked and aisles clear. Knowledge of safety protocols and customer interaction techniques to enhance shopping experience.

Overview

14
14
years of professional experience

Work History

Revenue Recovery/ Audit Control

UPS
11.2018 - Current
  • Audited packages to ensure proper postage has been applied.
  • Increased collections from its accounts.
  • Conducted audits of procedures and methods for the different UPS Systems.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.

Customer Service Specialist

Starcrest of California
02.2011 - 09.2018
  • Ensured resolution of customer's problem or need (including customers who are elderly or have disabilities).
  • Managed high call volume while maintaining a courteous and professional demeanor.
  • Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
  • Worked with upper management to ensure appropriate changes were made to ensure customer service satisfaction.
  • Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.

Home Care Giver

Inland Home Support Services
07.2013 - 10.2015
  • Provided home health care for elderly individual.
  • Cooked and other personal services including transportation to medical provider.
  • Assisted with financial needs of elderly individual.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.

Education

Clinical Medical Assistant -

Concorde Career College
San Bernardino, CA

High School Diploma -

Vail High School
Montebello, CA

Skills

  • Teamwork and collaboration
  • Customer service
  • Attention to detail
  • Problem-solving
  • Cleanliness maintenance
  • Product rotation

Languages

American Sign Language
Native or Bilingual

Timeline

Revenue Recovery/ Audit Control

UPS
11.2018 - Current

Home Care Giver

Inland Home Support Services
07.2013 - 10.2015

Customer Service Specialist

Starcrest of California
02.2011 - 09.2018

Clinical Medical Assistant -

Concorde Career College

High School Diploma -

Vail High School

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