Stephanie Garrisi
Washington Township,Michigan
Summary
Customer-focused professional skilled in funding and compliance within financial services. Strong communicator adept at fostering customer relationships while ensuring accuracy in cash handling and adherence to internal protocols, positively impacting overall service delivery.
Overview
19
19
years of professional experience
Work History
Auditor/Funding Specialist
Serra Chevrolet Sterling Heights
Sterling Heights, MI
12.2022 - Current
- Funded financial institution deals, ensuring alignment with strategic objectives
- Reviewed compliance with internal policies and regulatory requirements for deal integrity
- Oversaw CVR deals, maintaining accurate record-keeping to support transaction transparency
- Facilitated payoff of trade-in vehicles to complete transactions
- Completed daily deposit tasks to maintain financial accuracy
Customer Service
Fidelity National Title-Residential and Commercial Services
Shelby Township, MI
08.2021 - 11.2022
- Greeted and engaged customers to enhance their experience
- Assisted processors with customer order entries and ensured accuracy of closing documents
- Adhered strictly to company policies regarding customer service.
- Provided courteous customer service to all marina guests.
- Developed customer service standards and trained personnel in customer service procedures.
Teller Supervisor
PNC Financial Services Group
Troy, Michigan
03.2021 - 08.2021
Senior Customer Service Teller
Citizens Financial Group
Sterling Heights, Michigan
01.2015 - 03.2021
- Provided support to customers facing access issues at Citizen branches due to COVID.
- Processed customer transactions accurately and efficiently.
- Assisted customers with account inquiries and product information.
- Handled cash, checks, and electronic payments securely.
Teller/Lead Teller Operations Specialist
JP Morgan Chase Bank
Shelby Township, Michigan
10.2012 - 12.2015
Sales/Sales Leader
Bath & Body Works
Shelby Township, Michigan
10.2007 - 09.2012
Education
Cosmetology - Cosmetology
Michigan College of Beauty
RochesterHigh School Diploma - General Studies
Eisenhower High School
WashingtonSkills
- Regulatory compliance
- Banking software knowledge
- Financial services expertise
- Cash handling accuracy
- Exceptional customer service
- Excellent communication skills
- Strong work ethic
- Dependable and reliable
- Team player
Timeline
Auditor/Funding Specialist
Serra Chevrolet Sterling Heights
12.2022 - Current
Customer Service
Fidelity National Title-Residential and Commercial Services
08.2021 - 11.2022
Teller Supervisor
PNC Financial Services Group
03.2021 - 08.2021
Senior Customer Service Teller
Citizens Financial Group
01.2015 - 03.2021
Teller/Lead Teller Operations Specialist
JP Morgan Chase Bank
10.2012 - 12.2015
Sales/Sales Leader
Bath & Body Works
10.2007 - 09.2012
Cosmetology - Cosmetology
Michigan College of Beauty
High School Diploma - General Studies
Eisenhower High School