STEPHANIE GARRITY
Liberty,MO
Summary
Dependable professional with track record of success in customer service, attention to detail and proactive mindset. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
14
14
years of professional experience
Work History
Senior Telephone Consultant
Mission Federal
10.2022 - 11.2025
- Facilitated member calls to address inquiries and provide effective support.
- Assisted team members with queries related to Online Assistance, Bill Pay, and New Accounts.
- Reviewed account documents for clients and team members to ensure accuracy.
- Handled over-the-phone requests from members to streamline service delivery.
Contact Center Supervisor
Mission Federal
12.2021 - 10.2022
- Manages 11 direct reports; supports over 40 telephone agents
- Completes 90 day and annual reviews for direct reports
- Finalizes training after onboarding process is complete
- Conducts 1:1 meetings for Agent Development
- Engages with team while encouraging a positive work environment
Collector II
Mission Federal
06.2020 - 12.2021
- Successfully negotiate payment arrangements with members
- Provide support to Senior Collectors and Collections Supervisor when necessary
- Assisted in training for new team members to Collections team
- Managed personal goals throughout WFH with continued success
- Assisted in testing of new software systems and updates to Collections systems
USR II
Mission Federal
09.2019 - 06.2020
- Assists in completing daily reports, audits, and ATM servicing
- Provides support where needed sales or teller line
- Exceeds Sales goals consistently
- Assists in training team members
- Takes initiative to learn at every opportunity
Online Ordering Lead
Miramar Professional Services
09.2017 - 06.2019
- Assisted in opening 2 new departments, online ordering & delivery
- Trained over 30 new team members in multiple different job roles
- Created streamlined process for online orders & deliveries
- Held numerous positions during my time with MPS; reception, admin, sales, online ordering; and assisted other departments when necessary
Associate Division Manager
Towards Maximum Independence
05.2016 - 09.2017
- Managed 6 job coaches & 18 Adults with Disabilities and their day to day interactions
- Worked with multitude of personalities daily; SDRC Case Managers, Families, Job Coaches, and Clients
- Managed time wisely; completed site checks, paperwork, updated files, & sourced volunteer sites for my team & 2 additional Managers
Service Manager
Wells Fargo
08.2011 - 05.2016
- Promoted from Teller to Lead Teller to Service Manager
- Coached tellers and bankers to exceed their personal goals in Sales & Service
- Streamlined the Audit Review Process
- Customer Service champion trainer for Del Mar District
- Oversaw branch staffing, bi-weekly payroll approval, and cash orders for branch
Sales Ambassador
Lush Cosmetics North America
11.2013 - 01.2015
- Provided visitors product demonstrations
- Helped UTC and Escondido teams exceed sales goals repeatedly
- Enjoyed creating a positive environment where all are welcome
Education
BS - Political Science
California State University, San Marcos
San Marcos01.2015
High School Diploma -
Mount Carmel High School
San Diego06-2010
Skills
- Communication
- Call management
- Member engagement
- Team leadership
- Multitasking and organization
- Adaptability to change
- Collaboration
- Dependable
References
Available upon request.
Education Experience
- Mount Carmel High School, High School Diploma
- California State University, San Marcos, BS in Political Science, 05/15
Timeline
Senior Telephone Consultant
Mission Federal
10.2022 - 11.2025
Contact Center Supervisor
Mission Federal
12.2021 - 10.2022
Collector II
Mission Federal
06.2020 - 12.2021
USR II
Mission Federal
09.2019 - 06.2020
Online Ordering Lead
Miramar Professional Services
09.2017 - 06.2019
Associate Division Manager
Towards Maximum Independence
05.2016 - 09.2017
Sales Ambassador
Lush Cosmetics North America
11.2013 - 01.2015
Service Manager
Wells Fargo
08.2011 - 05.2016
BS - Political Science
California State University, San Marcos
High School Diploma -
Mount Carmel High School