Summary
Overview
Work History
Education
Skills
Timeline
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Stephanie George

Alpharetta,GA

Summary

Reliable candidate with a proven track record in enhancing customer satisfaction and streamlining workflow. Well versed in decision-making and problem-solving, I excel in high-pressure environments, ensuring quality assurance and efficient communication. Achieved significant improvements in claims processing and management, leveraging Microsoft Products proficiency and teamwork skills. Stays on top of demands in fast-paced environments while also maintaining an organized, clean and safe work area with diligent attention to important details.

Overview

27
27
years of professional experience

Work History

House Manager

Self Employed
08.2009 - 05.2024
  • Adapted quickly to last-minute changes in plans or circumstances without compromising on quality or results.
  • Anticipated needs of family members by staying informed about their preferences, schedules, and priorities.
  • Enhanced family satisfaction with household management by addressing concerns promptly and efficiently.
  • Ensured security protocols were followed throughout the property, maintaining a safe environment for family members at all times.
  • Oversaw budget to manage expenditures and control costs.

Claims Examiner

California Insurance Guarantee Association
06.2003 - 08.2009
  • Handled sensitive information with discretion, ensuring confidentiality of personal and financial details for claimants throughout the claims examination process.
  • Reduced claim processing time by implementing efficient workflow strategies and prioritizing tasks effectively.
  • Ensured compliance with regulatory requirements for the property claims examination process, maintaining a strong professional reputation within the industry.
  • Interpreted policy provisions, endorsements, and exclusions to accurately determine coverage for claims.
  • Utilized analytical skills to evaluate medical bills for accuracy and appropriateness of charges before approving payments as part of the claims process.
  • Maintained current knowledge of industry developments, regulations, and best practices through continuous professional development activities.

Claims Examiner

Freelance
08.2001 - 06.2003
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information on claim status.
  • Achieved streamlined communication between departments by collaborating closely with underwriters, agents, and other stakeholders throughout the claims handling process.
  • Served as a mentor to junior examiners, sharing expertise and providing guidance on best practices within the field of claims examination.
  • Identified opportunities for subrogation recovery through careful analysis of third-party liability cases, facilitating successful recoveries from at-fault parties or their insurers.
  • Managed caseloads effectively while maintaining high-quality work standards and meeting strict deadlines consistently.

Claims Adjuster

Progressive Insurance Companies
06.1997 - 08.2001
  • Provided exceptional customer service during emotionally difficult situations for policyholders following accidents or natural disasters.
  • Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability.
  • Negotiated favorable settlements with claimants, attorneys, and other insurance carriers to minimize financial risk for the company.
  • Examined claims forms and other records to determine insurance coverage.
  • Verified insurance claims and determined fair amount for settlement.
  • Attended industry conferences and workshops to stay current on trends and developments within the field of claims adjusting.
  • Developed strong relationships with repair vendors, ensuring quality service and fair pricing for clients in need of repairs after an incident.

Education

Bachelor of Arts - Mass Communication

Xavier University of Louisiana
New Orleans, LA

Skills

    Decision-making skills

    Multitasking Abilities

    Problem-solving abilities

    Quality Assurance

    Excellent Communication

    Customer service and support

    Time Management

    Microsoft Products Proficiency

Timeline

House Manager

Self Employed
08.2009 - 05.2024

Claims Examiner

California Insurance Guarantee Association
06.2003 - 08.2009

Claims Examiner

Freelance
08.2001 - 06.2003

Claims Adjuster

Progressive Insurance Companies
06.1997 - 08.2001

Bachelor of Arts - Mass Communication

Xavier University of Louisiana

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Stephanie George