Summary
Overview
Work History
Education
Skills
Timeline
Generic

Stephanie Gilbert

Oak Hill,VA

Summary

Accomplished Marketing Project Consultant with a proven employment track record and over 20 years of marketing and project management experience. Expertise in project and program management, marketing communications, and team/client relations is evidenced by the ability to drive process improvements and cultivate robust internal and client relationships. Skilled in effective communication and attention to detail, consistently delivering projects that exceed expectations.

Overview

31
31
years of professional experience

Work History

Principal Marketing Project Consultant

Gilbert Consulting Services
07.2007 - Current
  • Developed comprehensive email marketing plans, resulting in increased lead generation and sales conversion.
  • Evaluated the success of various marketing campaigns through tracking and analysis of testing; made data-driven recommendations for continuous improvement of communications.
  • Managed cross-functional teams to ensure seamless collaboration and efficient project execution.
  • Delivered high-quality project results by consistently adhering to established standards and protocols.
  • Built strong relationships with clients through effective communication and understanding their needs, promoting repeat business opportunities.

Communication Program Director

AOL Time Warner
06.2001 - 01.2005
    • Collaborated with various teams to uncover issues, identify applicable solutions, and offer guidance.
    • Mentored team members for professional development, resulting in increased productivity and job satisfaction.
    • Provided ongoing direction and leadership for program operations.

Senior Account Manager

America Online Corporate
09.1998 - 05.2001
  • Developed long-lasting client relationships by providing exceptional customer service and support.
  • Enhanced communication between departments for more effective problem-solving and collaboration.
  • Analyzed key competitors to respond to competitive threats.
  • Coordinated efforts across teams to ensure seamless delivery of products and services to clients.
  • Developed deep knowledge of customer businesses and relationship to company objectives.

Account Manager

America Online (AOL) Greenhouse
02.1995 - 08.1998
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
  • Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
  • Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.

Affinity Marketing Account Manager

GEICO, Government Employees Insurance
06.1993 - 02.1995
  • Oversaw direct mail marketing campaigns from concept development through deployment.
  • Enhanced client relationships through regular communication, timely project updates, and proactive issue resolution.
  • Managed cross-functional teams to ensure timely delivery of direct mail projects within budget constraints.

Education

Bachelor of Science - Marketing And Management

Kansas State University
Manhattan, KS

Skills

  • Project Management and Control
  • Process Optimization
  • Attention to Detail
  • Organization Skills
  • Effective Communication
  • Client Relations
  • #Mondaycom

Timeline

Principal Marketing Project Consultant

Gilbert Consulting Services
07.2007 - Current

Communication Program Director

AOL Time Warner
06.2001 - 01.2005

Senior Account Manager

America Online Corporate
09.1998 - 05.2001

Account Manager

America Online (AOL) Greenhouse
02.1995 - 08.1998

Affinity Marketing Account Manager

GEICO, Government Employees Insurance
06.1993 - 02.1995

Bachelor of Science - Marketing And Management

Kansas State University

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Stephanie Gilbert