Stephanie Gillen
Little Falls
Summary
Proven healthcare professional with a track record of enhancing patient outcomes at RCIL through efficient caseload management and innovative marketing strategies. Skilled in HIPAA compliance and medical equipment operation, demonstrating strong multitasking abilities and a commitment to high-quality service. Excelled in mentoring roles and developed targeted community outreach programs, significantly raising service awareness.
Overview
33
33
years of professional experience
Work History
Home Health Aide/ Boss
Private Duty Home Care
Little Falls
07.2019 - 01.2025
- I managed 4-5 girls
- Make sure work Schedule and time suited everyone and it worked, schedule time off/vacation, payroll, cleaning schedule
- Made sure client was bathed, dressed, made sure appointments were made when needed, passed medications, ADLs were done everyday, vitals were done everyday
- Had a great rapport with the clients family and with the client
Office Manager
Dr. Rabinowitz
Herkimer
01.2019 - 06.2019
- Phone calls for appointments, phone calls to hospitals and other doctor offices
- Computer input for scheduling, drug tests, referrals
- Patients vitals, clean rooms
Home Health
RCIL
07.2002 - 12.2005
- Managed caseloads efficiently for optimal patient outcomes and consistent quality of service delivery.
- Mentored new hires on best practices in-home healthcare provision while ensuring adherence to company policies as well as industry regulations at all
- Developed marketing strategies for promoting home health services within target communities, raising awareness about available resources and support systems.
Waitress
Waffleworks
08.2001 - 09.2004
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
CNA
Van Allen Nursing Home
09.1994 - 06.2004
- Assisted patients with daily living activities, promoting independence.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
Receptionist
Van Allen Nursing Home
07.2000 - 07.2002
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Worked along side Director of Nursing and Doctors
Dietary
Little Falls Hospital
10.1991 - 06.1992
- Ensured consistent flavor profiles across dishes by carefully measuring ingredients according to established recipes.
- Maintained a clean and sanitary work environment, adhering to health department regulations and safety protocols.
- Prepared, apportioned and served menu and specialized food items developed to meet facility residents' unique dietary needs.
- Ensured timely meal service by coordinating cooking schedules and prioritizing tasks based on patient needs.
Education
Diploma -
St.Johnsville Jr Sr High School
St Johnsville NY 1345206.1993
None - Business
Utica School of Commerce
Utica, NYNone - Medical Coding And Billing
Rasmussen Online College
?Skills
- HIPAA Compliance
- Healthcare regulations
- Medical Equipment Operation
- Physical therapy assistance
- Exceptional Patient Care
- Considerate, understanding, caring
Timeline
Home Health Aide/ Boss
Private Duty Home Care
07.2019 - 01.2025
Office Manager
Dr. Rabinowitz
01.2019 - 06.2019
Home Health
RCIL
07.2002 - 12.2005
Waitress
Waffleworks
08.2001 - 09.2004
Receptionist
Van Allen Nursing Home
07.2000 - 07.2002
CNA
Van Allen Nursing Home
09.1994 - 06.2004
Dietary
Little Falls Hospital
10.1991 - 06.1992
Diploma -
St.Johnsville Jr Sr High School
None - Business
Utica School of Commerce
None - Medical Coding And Billing
Rasmussen Online College