Stephanie Gillen
Little Falls,NY
Summary
Proven healthcare professional with a track record of enhancing patient outcomes at RCIL through efficient caseload management and innovative marketing strategies. Skilled in HIPAA compliance and medical equipment operation, demonstrating strong multitasking abilities and a commitment to high-quality service. Excelled in mentoring roles and developed targeted community outreach programs, significantly raising service awareness.
Overview
14
14
years of professional experience
Work History
Home Health
RCIL
Little Falls, NY
07.2002 - 12.2005
- Managed caseloads efficiently for optimal patient outcomes and consistent quality of service delivery.
- Mentored new hires on best practices in-home healthcare provision while ensuring adherence to company policies as well as industry regulations at all
- Developed marketing strategies for promoting home health services within target communities, raising awareness about available resources and support systems.
Waitress
Waffleworks
08.2001 - 09.2004
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
CNA
Van Allen Nursing Home
Little Falls, NY
09.1994 - 06.2004
- Assisted patients with daily living activities, promoting independence.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
Receptionist
Van Allen Nursing Home
Little Falls, NY
07.2000 - 07.2002
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Worked along side Director of Nursing and Doctors
Dietary
Little Falls Hospital
Little Falls, NY
10.1991 - 06.1992
- Ensured consistent flavor profiles across dishes by carefully measuring ingredients according to established recipes.
- Maintained a clean and sanitary work environment, adhering to health department regulations and safety protocols.
- Prepared, apportioned and served menu and specialized food items developed to meet facility residents' unique dietary needs.
- Ensured timely meal service by coordinating cooking schedules and prioritizing tasks based on patient needs.
Education
None - Business
Utica School of Commerce
Utica, NYNone - Medical Coding And Billing
Rasmussen Online College
?Diploma -
St.Johnsville Jr Sr High School
St Johnsville NY 1345206.1993
Skills
- HIPAA Compliance
- Healthcare regulations
- Medical Equipment Operation
- Physical therapy assistance
Timeline
Home Health
RCIL
07.2002 - 12.2005
Waitress
Waffleworks
08.2001 - 09.2004
Receptionist
Van Allen Nursing Home
07.2000 - 07.2002
CNA
Van Allen Nursing Home
09.1994 - 06.2004
Dietary
Little Falls Hospital
10.1991 - 06.1992
None - Business
Utica School of Commerce
None - Medical Coding And Billing
Rasmussen Online College
Diploma -
St.Johnsville Jr Sr High School