Stephanie Gilyard
Nashville,TN
Summary
Dynamic professional with a proven track record at State Career Center, excelling in task delegation and employee performance management. Recognized for enhancing team efficiency and fostering positive customer relations. Skilled in training and mentoring, I consistently deliver exceptional service and resolve complex issues, ensuring high levels of client satisfaction.
Overview
21
21
years of professional experience
Work History
Assistant Supervisor
State Career Center
03.2009 - 03.2024
- Managed daily tasks, delegating responsibilities effectively to optimize team resources and meet deadlines.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Submitted documentation and reports to upper management.
- Worked with management team to implement proper division of responsibilities.
- Addressed employee concerns promptly and professionally, maintaining high levels of job satisfaction among team members.
- Assisted in the development of training materials to ensure a consistent learning experience for new hires.
- Actively participated in continuous improvement efforts aimed at optimizing operational efficiency across all aspects of day-to-day business functions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Customer Support Specialist
PRC LLC Directv
01.2003 - 12.2008
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided comprehensive product training for new customers, ensuring smooth onboarding experience.
Education
Associate of Arts - Business Administration And Management
American Public University
Charles Town, WV05-2013
General Studies
Cocoa High School
Cocoa, FL05-2002
Skills
- Records management
- Training and mentoring
- Sales support
- Employee performance management
- Task delegation
- Personnel management
Timeline
Assistant Supervisor
State Career Center
03.2009 - 03.2024
Customer Support Specialist
PRC LLC Directv
01.2003 - 12.2008
Associate of Arts - Business Administration And Management
American Public University
General Studies
Cocoa High School
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