Stephanie Gilyard
Nashville,TN
Summary
Dynamic professional with a proven track record at State Career Center, excelling in task delegation and employee performance management. Recognized for enhancing team efficiency and fostering positive customer relations. Skilled in training and mentoring, I consistently deliver exceptional service and resolve complex issues, ensuring high levels of client satisfaction.
Overview
21
21
years of professional experience
Work History
Assistant Supervisor
State Career Center
Orlando, FL
03.2009 - 03.2024
- Managed daily tasks, delegating responsibilities effectively to optimize team resources and meet deadlines.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Submitted documentation and reports to upper management.
- Worked with management team to implement proper division of responsibilities.
- Addressed employee concerns promptly and professionally, maintaining high levels of job satisfaction among team members.
- Assisted in the development of training materials to ensure a consistent learning experience for new hires.
- Actively participated in continuous improvement efforts aimed at optimizing operational efficiency across all aspects of day-to-day business functions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Customer Support Specialist
PRC LLC Directv
Homestead, FL
01.2003 - 12.2008
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided comprehensive product training for new customers, ensuring smooth onboarding experience.
Education
Associate of Arts - Business Administration And Management
American Public University
Charles Town, WV05-2013
General Studies
Cocoa High School
Cocoa, FL05-2002
Skills
- Records management
- Training and mentoring
- Sales support
- Employee performance management
- Task delegation
- Personnel management
Timeline
Assistant Supervisor
State Career Center
03.2009 - 03.2024
Customer Support Specialist
PRC LLC Directv
01.2003 - 12.2008
Associate of Arts - Business Administration And Management
American Public University
General Studies
Cocoa High School