Stephanie Gioielli
North Merrick
Summary
Highly motivated and organized personal service professional looking to establish myself. Service oriented and relationship driven with administrative and customer service skills. Experienced in developing personalized care plans to meet the unique needs of clients, students, and patients. Compassionate Education Support Professional recently recognized and skilled in classroom management, special education support, and curriculum adaptation to meet diverse learning needs. Excelled in communication, empathy, and problem-solving to enhance experiences and outcomes. Dedicated to making a positive difference in the lives of others, while ensuring compliance with all relevant regulations. Seeking long term employment with interest in ascertaining and developing current skill set, all while gaining experience and additional knowledge for further growth.
Overview
27
27
years of professional experience
Work History
Education Support Professional
North Bellmore Union Free School District
Bellmore
08.2022 - 05.2025
- Participated in professional development activities related to job duties.
- Helped develop Individual Education Plans for students with special needs.
- Supported the implementation of educational programs such as IEPs, 504 plans, and RTI interventions.
- Assisted in developing positive relationships among students, staff members, parents and guardians and community organizations.
- Offered feedback on student progress reports to help them improve their performance.
- Collaborated with teachers to ensure that all students are meeting their academic goals.
- Provided guidance to students on personal issues such as self-esteem building or anger management.
- Encouraged social interaction among peers through organized activities.
- Implemented instructional techniques designed to meet individual student needs.
- Implemented policies, procedures and programs to carry out educational standards and goals.
Licensed Private Client Banker
Chase Investment Services JPMorgan Chase
New York
09.2007 - 05.2009
- Series 6 License FINRA, Series 63 License FINRA, and New York State Life Insurance.
- Provided full service banking to high value customers, oversaw portfolios of simple &/or packaged product account relationships
- Consulted with customers and clients regarding financial needs, recommending products/solutions, & financial services to meet those needs
- Partnered with other internal departments such as credit and loan, cross selling products and services
- Continually built a network of internal and external sources to further enhance the customer experience
- Committed to delivering excellent customer service while working in a fastpaced environment.
Partner & Business Director
Planet Del Sol I,II,III
Bayside
09.2001 - 08.2007
- Developed a complete salon operations and marketing program and oversaw 3 locations
- Reconstructed software, designed/implemented inventory system, established voucher system where none previously existed, became SOP for salons, a guide for new employees, & further salon growth
- Served as services/product specialist and trainer
- Developed managerial outline for continued growth and success
- Responsible for internal sales performances and quality assurance
- Created perpetual system visuals, performance charts (product sales, membership sales, and employee sales)
- Purchased orders and equipment, strong relationships developed with suppliers, distributors, and manufacturers
- Established new clientele by: Designing advertising and marketing materials, sales packages, promotional events
- Created promotional campaigns to drive sales of new products or services.
- Established partnerships with other organizations that would bring value back into the company .
- Negotiated contracts between partners or vendors in order to obtain favorable terms for the company.
- Cultivated long-term relationships with existing clients through consistent communication efforts .
- Managed daily operations of the business including budgeting, forecasting, financial analysis, staffing, and customer service.
Customer Service Representative, Platform Asst
Marine Midland Bank, HSBC Bank USA
Nanuet
06.1998 - 08.2002
- Processed various financial transactions according to established procedures and performance standards
- Assisted branch management, financial advisors, investment specialists, mortgage lending consultants, insurance brokers, referral of new business, and product cross selling through customer contact
- Met and established sales referral promotional sales goals continuously
- Controlled cash and negotiable items in accordance with regulatory standards and practices incl Bank Screcy, Compliance, and operational risk controls...
- Maintained a high level of professionalism when dealing with difficult customers.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Developed positive relationships with customers through friendly interactions.
- Provided accurate information about products and services to customers.
- Identified opportunities for upselling additional products or services based on customer needs.
- Developed strong relationships with customers by providing personalized assistance and support.
Education
Bachelor Of Science (B.S.) - Marketing Management
Dominican College
Orangeburg, NY, US05.2007
Bachelor Of Science (B.S.) - Business Administration - Finance
St. John's University
Jamaica, New York05.2000
Associate In Arts (A.A.) - Liberal Arts
SUNY Rockland
Suffern, New YorkSkills
- Interpersonal skills
- Personnel management
- Administrative staff coordination
- Professional development
- Task Management
- Budgeting and Allocation
- Coordinate Resources
- Collaboration skills
- Conflict resolution
- Household Management
- Relationship building
- Crisis intervention
- Strategic planning
- Analytical skills
- Policy implementation
Timeline
Education Support Professional
North Bellmore Union Free School District
08.2022 - 05.2025
Licensed Private Client Banker
Chase Investment Services JPMorgan Chase
09.2007 - 05.2009
Partner & Business Director
Planet Del Sol I,II,III
09.2001 - 08.2007
Customer Service Representative, Platform Asst
Marine Midland Bank, HSBC Bank USA
06.1998 - 08.2002
Bachelor Of Science (B.S.) - Marketing Management
Dominican College
Bachelor Of Science (B.S.) - Business Administration - Finance
St. John's University
Associate In Arts (A.A.) - Liberal Arts
SUNY Rockland