Stephanie Gonzalez
Stockton,CA
Summary
High-energy Host/Server skilled at welcoming guests, maintaining entrances and balancing server loads to optimize operations. Collaborative, hardworking and efficient at prioritizing and handling simultaneous tasks to promote positive dining experiences.
Overview
1
1
year of professional experience
Work History
Hostess
IHOP Diner
Stockton , CA
06.2023 - Current
- Greeted incoming guests to escort to assigned dining area and present menus.
- Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
- Built positive relationships with other front-of-house and kitchen staff.
- Verified reservations and wait times with customers.
- Ensured compliance with health and safety regulations at all times.
- Greeted customers, answered questions and recommended specials to increase profits.
- Provided menus to customers and answered questions regarding menu items.
- Assisted servers in bussing tables when needed during busy periods.
- Maintained a clean and organized dining area.
- Handled cash payments and reconciled daily transactions accurately.
- Managed the waiting list, ensuring that all parties were seated in a timely manner.
Education
High School Diploma -
LINCOLN HIGH SCHOOL
Stockton, CA06.2023
Skills
- Relationship-Building
- Customer service
- Communication Skills
- Time-management
- Cleaning
- Product knowledge
- Problem solver
- Multitasking
- Point Of Sales System
- Cash Handling
- Quick Adapter
Timeline
Hostess
IHOP Diner
06.2023 - Current
High School Diploma -
LINCOLN HIGH SCHOOL
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