Elizabeth Fletcher
Reno,NV
Summary
Adept at multitasking and relationship-building, my tenure at Peppermill Spa Toscana honed my adaptability and communication skills. With a strong work ethic and a knack for fostering positive customer experiences, I excel in fast-paced environments, consistently enhancing team efficiency and customer satisfaction. My background also includes proficiency in handling transactions and customer inquiries with cultural sensitivity.
Overview
4
4
years of professional experience
Work History
Spa Hostess
Peppermill Spa Toscana
Reno, Nevada
07.2022 - Current
- Spa Hostess
- Informed clients about special offers or promotions that may be available from time to time.
- Managed the daily operations of the spa, ensuring that it ran smoothly throughout the day.
- Greeted guests upon arrival and provided them with information about the spa services.
- Participated in training sessions designed to increase knowledge of products offered by the spa.
- Resolved customer complaints in a timely manner by listening attentively to their issues and working towards an amicable solution.
cashier
Grocery Outlet
Lemmon Valley, Nevada
07.2021 - 04.2022
- Greeted customers promptly and responded to questions.
- Maintained current knowledge of store promotions to highlight sales to customers.
- Built and maintained productive relationships with employees.
- Performed opening and closing procedures including counting cash drawers and preparing deposits.
- Maintained cleanliness of the checkout area, including countertops, registers, windowsills, and floors.
- Issued receipts, refunds, credits, or changes due to customers.
Education
Bachelors - Speech Pathology and Audiology
University of Nevada-Reno
Reno, Nevada01.2025
High School -
North Valleys High School
Golden Valley, Nevada06.2022
Skills
- Communication
- Relationship-building
- Teamwork
- Multitasking proficiency
- Adaptability
- Strong work ethic
- Excellent communication
- Cultural sensitivity
Languages
- English, Fluent
- French, Conversational
- Russian, Beginner
Languages
English
Native/ Bilingual
French
Limited
Timeline
Spa Hostess
Peppermill Spa Toscana
07.2022 - Current
cashier
Grocery Outlet
07.2021 - 04.2022
Bachelors - Speech Pathology and Audiology
University of Nevada-Reno
High School -
North Valleys High School
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