Natalie Nielsen
Reno,NV
Summary
Dynamic and dedicated professional with exceptional customer service skills, honed as a Spa Hostess at Grand Sierra Resort and Casino. Proven ability in appointment scheduling and multitasking, ensuring a seamless guest experience. Recognized for training new team members and fostering a collaborative environment that prioritizes satisfaction and safety.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.
Overview
6
6
years of professional experience
Work History
Spa Hostess
Grand Sierra Resort and Casino
11.2024 - Current
- Greeted and assisted guests, ensuring a welcoming atmosphere in spa facilities.
- Managed appointment scheduling using spa management software to optimize service delivery.
- Provided information on spa services and products, enhancing guest understanding and satisfaction.
- Maintained cleanliness and organization of reception area, contributing to overall guest experience.
- Processed payments and transactions efficiently, ensuring accuracy in billing procedures.
- Trained new team members on spa protocols and procedures, fostering a collaborative environment that prioritized customer satisfaction.
Child Watch Staff Attendant
Cold Springs Family Center
01.2020 - 03.2023
- Supervised children in safe, engaging environment, ensuring adherence to safety protocols.
- Planned and implemented age-appropriate activities, fostering social interaction and development.
- Monitored child behavior, addressing conflicts and promoting positive social skills among peers.
- Collaborated with team members to maintain clean and organized play areas for optimal safety.
- Trained new staff on operational procedures and best practices for child supervision and engagement.
- Completed thorough documentation of daily attendance records, incident reports, and other administrative tasks as assigned by supervisors.
Education
High School Diploma -
North Valleys High School
Reno, NVSkills
- Spa equipment operation
- Organizational growth
- Multitasking proficiency
- Exceptional customer service
- Handling complaints
- Appointment scheduling
- Teamwork and collaboration
- Multitasking and organization
- Cleaning and sanitizing
Timeline
Spa Hostess
Grand Sierra Resort and Casino
11.2024 - Current
Child Watch Staff Attendant
Cold Springs Family Center
01.2020 - 03.2023
High School Diploma -
North Valleys High School