Feryal Elashmawy
Pembroke Pines,FL
Summary
Dynamic Spa Hostess with a strong work ethic at the Summer Youth Employment Program, adept at enhancing customer satisfaction through exceptional service and effective inventory management. Skilled in multitasking and building client relationships, I trained new team members and fostered a collaborative environment, ensuring a welcoming atmosphere for all guests and peers.
Overview
6
6
years of professional experience
Work History
Spa Hostess
Summer Youth Employment Program
06.2024 - Current
- Trained new team members on spa protocols and procedures, fostering a collaborative environment that prioritized customer satisfaction.
- Managed inventory effectively, keeping track of supplies as needed to avoid stock shortages and minimize waste.
- Worked with young girls from ages 3 - 14, building their confidence and self esteem, especially in a society where social media raises the "beauty standards".
- Enhanced customer satisfaction by providing exceptional service and creating a welcoming atmosphere for spa guests and families.
- Preserved patient safety by following safety protocols.
- Worked with children with learning disabilities.
- Kept the shop running smoothly as a lead employee while the manager was out.
Volunteer
American Heritage Schools
08.2019 - Current
- Assisted with park and beach clean ups post hurricanes or tornadoes.
- Became soccer manager of the boys soccer team, when the girls team was discontinued.
- Volunteered at Feeding South Florida, assorting and packaging various non-perishable foods.
- Attended Walks for a Cause for Diabetes and Alzheimer's research.
- Donated to many food and supply drives for a range of different groups of people in need.
Education
High School Diploma -
American Heritage Schoolos
Plantation, FL05-2026
Skills
- Spa equipment operation
- Organizational growth
- Multitasking proficiency
- Exceptional customer service
- Adapting to change
- Handling complaints
- Building client relationships
- Appointment scheduling
- Professional appearance
- Maintaining inventory
- Promoting special offers
- Strong work ethic
Timeline
Spa Hostess
Summer Youth Employment Program
06.2024 - Current
Volunteer
American Heritage Schools
08.2019 - Current
High School Diploma -
American Heritage Schoolos
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