Stephanie Gonzalez
Hammond,IN
Summary
Detail-oriented Title Clerk well-versed in receiving, organizing and processing paperwork for Vehicle titling and transferring. Adept at managing administrative and customer service requirements efficiently. Bringing excellent communication, time management and problem-solving abilities developed over 12+ years in field.
Background includes working in both administrative and customer-facing positions. Top strengths include data entry, payment processing and advanced use of Microsoft and other company internal programming. Positive and upbeat administrative team member with exceptional interpersonal and conflict management skills. Familiar with fee structures, documentation requirements and processing practices for Vehicle titling.
Overview
12
12
years of professional experience
Work History
Strategic Account Title Specialist
Insurance Auto Auction
09.2022 - Current
- Enhanced document accuracy by meticulously reviewing and verifying titles for correctness.
- Ensured timely processing of title applications by efficiently managing a high volume of daily tasks.
- Streamlined workflow processes for increased productivity through effective team collaboration and organization.
- Reduced title discrepancies by proactively researching and resolving any potential issues in advance.
- Maintained compliance with industry regulations by staying up-to-date on relevant laws and guidelines related to title management.
- Supported clients throughout the title application process, providing exceptional customer service and fostering long-term relationships.
- Improved department efficiency by implementing strategic filing systems for easy access to critical information.
- Contributed to company growth by consistently meeting or exceeding performance targets within the title department.
- Performed data entry and other administrative tasks to keep records and files organized and accurate.
- Entered title and vehicle information into database.
- Communicated with customers to resolve common title issues.
- Received and processed paperwork for titles, new license plates, and renewals.
- Audited and reviewed title documents for accuracy and compliance with state and federal regulations.
- Kept up-to-date with state and federal regulations to prevent errors and fraud.
- Analyzed title documents to identify potential issues and resolve any discrepancies.
- Assisted in preparation of title insurance policies and title commitments.
- Created legal documents such as Power od Attorneys, Affidavit of Corrections and Lien release request Etc. Based on titling issues and documentation that is needed.
- Examined and verified [Number] titles weekly.
- Communicate Daily Via emails with Branches, Providers and Owners.
Vehicle Purchasing Coordinator
Insurance Auto Auction
08.2021 - 09.2022
- Enhanced procurement efficiency by streamlining purchasing processes and implementing cost-saving strategies.
- Collaborated with cross-functional teams to ensure timely delivery of products and services, contributing to overall operational effectiveness.
- Maintained complete documentation and records of all purchasing activities.
- Tracked inventory shipments and prepared spreadsheets detailing item information.
Donation Manager
Chicagoland Auto Auction
09.2020 - 08.2021
- Increased donor retention by implementing personalized communication strategies and regular followups.
- Streamlined donation processes for improved efficiency and a more user-friendly experience.
- Managed donor database, ensuring accurate record-keeping and timely reporting of key metrics.
- Established strong relationships with Donation company partners, leading to greater collaboration and support for organizational initiatives.
- Directed product development efforts using industry-specific tools to increase sales and overall company productivity.
- Defined and integrated roles, responsibilities, and processes for business team and data management organization.
- Supervised team duties related to decision support and business intelligence for business users.
- Managed Multiple Transport company's that transported all donation vehicles
- Handled all Payments and proceeds from sales to donation company's
- revised all financial payments going out to charity
- Lined up all vehicles that needed to be in sale weekly
- Made sure all donation divisions Needs were met in the process of sale of all vehicles
- Applied for all duplicate titles and junk certificates that were needed for vehicles that came in without
- Transferred titles from owner to donation company
- Enhanced document accuracy by meticulously reviewing and verifying titles for correctness.
- Ensured timely processing of title applications by efficiently managing a high volume of daily tasks.
- Reduced title discrepancies by proactively researching and resolving any potential issues in advance.
- Maintained compliance with industry regulations by staying up-to-date on relevant laws and guidelines related to title management.
- Conducted thorough public record searches to verify property ownership history and identify potential liens or encumbrances.
- Contributed to company growth by consistently meeting or exceeding performance targets within the title department.
- Performed data entry and other administrative tasks to keep records and files organized and accurate.
Donation Coordinator
Dyer Auto Auction
04.2013 - 09.2020
- Enhanced donor satisfaction by efficiently coordinating donation pick-ups and dropoffs.
- Streamlined the donation process for a better donor experience, implementing user-friendly online forms and communication platforms.
- Ensured accurate record-keeping of donation transactions, maintaining up-to-date donor information and financial records.
- Increased overall donation value by conducting thorough research to assess item values and market trends accurately.
- Facilitated strong relationships with donors through regular communication, providing updates on how their donations made an impact.
- Improved inventory management processes for donated items, implementing efficient sorting systems that reduced storage space requirements.
- Developed lasting partnerships with corporate sponsors who contributed significant funds or goods to support the organization''s mission.
- Maximized tax benefits for donors by providing accurate receipts, documentation, and guidance on claiming deductions related to charitable giving.
- Managed donor databases with attention to detail, ensuring accurate record-keeping for all financial contributions and contact information.
- Managed interactions with donors and donation center personnel to achieve goals.
- Arranged transportation and communicated arrangements according to established protocols.
- Enhanced donor experience by providing efficient, friendly service during the donation process.
- Increased donor retention through personalized follow-up communications and acknowledgment letters.
Title Clerk
Dyer Auto Auction
01.2012 - 04.2013
- Streamlined title processing by efficiently managing documentation and maintaining accurate records.
- Enhanced customer satisfaction by providing timely and accurate title information for vehicle transactions.
- Collaborated with various departments to ensure smooth workflow for title processing and delivery.
- Expedited the title transfer process, closely monitoring timelines and proactively addressing any potential delays.
- Entered title and vehicle information into system database
- Took and processed vehicle payments from car dealerships
- Conducted thorough research on lien releases, ensuring proper documentation was obtained for each transaction.
- Maintained compliance with state regulations by staying up-to-date on changes in laws pertaining to titles and registrations.
- Assisted customers with complex title issues, providing guidance and support throughout the resolution process.
- Developed strong relationships with external partners such as banks, insurance companies, and government agencies to facilitate seamless transactions.
- Reduced data entry errors by implementing a rigorous quality control process for all documentation submissions.
- Increased team efficiency through cross-training initiatives, fostering a versatile workforce capable of handling multiple responsibilities within the department.
- Coordinated efforts between sales staff, finance managers, and DMV offices to provide clients with prompt service regarding their vehicle titles.
- Managed high-volume workload while maintaining strict attention to detail in verifying ownership documents and registration forms.
- Negotiated successfully with lienholders to resolve outstanding debt issues impacting clients'' ability to secure clear vehicle titles promptly.
- Served as a liaison between buyers and sellers during the titling process, ensuring all parties were informed about their responsibilities.
- Tracked pending titles using spreadsheet software, ensuring timely follow-up with clients and other stakeholders.
- Organized and maintained a comprehensive database of all title transactions, allowing for easy retrieval in cases of disputes or audits.
- Educated clients on the importance of title integrity by explaining the risks associated with incorrect or missing documentation.
- Performed data entry and other administrative tasks to keep records and files organized and accurate.
- Contacted [State] Motor Vehicle Department to determine status of pending titles.
- Maintained confidentiality and security of personal information to protect customer privacy and prevent identity theft.
- Handled cash and credit card payments accurately.
- Kept up-to-date with state and federal regulations to prevent errors and fraud.
- Coordinated price adjustment between buyers and sellers.
- Analyzed title documents to identify potential issues and resolve any discrepancies.
- Examined and verified [Number] titles weekly.
Education
High School Diploma -
George Rogers Clark
Whiting, IN06.2010
Skills
- Organizational abilities
- Title Order Processing
- Regulatory Compliance Awareness
- Title Examination Expertise
- Records coordination
- Time Management
- Discrepancy Identification
- Title Policy Issuance
- Deadline Oriented Approach
- Title Report Analysis
- Underwriting Guidelines Understanding
- Title Search Techniques
- Title processing
- Documentation Review
- File Management
- Title Examination
- Title Research
- Multitasking
- Self Motivation
- Research and analysis
- Active Listening
- Decision-Making
- Professionalism
- Continuous Improvement
- Team building
- Document summarization
- Attention to Detail
- Relationship Building
- Problem-solving abilities
- Microsoft proficient Excel, Word, Power Point
Timeline
Strategic Account Title Specialist
Insurance Auto Auction
09.2022 - Current
Vehicle Purchasing Coordinator
Insurance Auto Auction
08.2021 - 09.2022
Donation Manager
Chicagoland Auto Auction
09.2020 - 08.2021
Donation Coordinator
Dyer Auto Auction
04.2013 - 09.2020
Title Clerk
Dyer Auto Auction
01.2012 - 04.2013
High School Diploma -
George Rogers Clark
Similar Profiles
Amy HamptonAmy Hampton
Floating Branch Project Manager at Insurance Auto Auction CorporationFloating Branch Project Manager at Insurance Auto Auction Corporation
CANDACE ROANHORSECANDACE ROANHORSE
Corporate Trainer and Development Specialist at Insurance Auto AuctionCorporate Trainer and Development Specialist at Insurance Auto Auction
Jasmie SuasteguiJasmie Suastegui
Lead Title Speicalist at Insurance Auto AuctionLead Title Speicalist at Insurance Auto Auction