STEPHANIE GONZALEZ
Columbus
Summary
Bilingual (Spanish-English) Registered Nurse with over 4 years of experience in delivering individualized care and 3 years of experience in outbound and inbound sales. Proven ability to build strong patient relationships through empathy, education, and motivational interviewing. Skilled in telephonic patient support, disease education, and leveraging technology to enhance patient care. Passionate about empowering patients to adhere to complex therapies and achieve positive health outcomes.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Staff Nurse
Dodd Rehabilitation, Brain and Spinal Cord Injury
08.2022 - Current
- Serve as the primary point of contact for patients with brain and spinal cord injuries, providing high-touch, empathetic support throughout the rehabilitation process.
- Conduct patient and family education sessions, covering disease processes, treatment plans, and self-care strategies.
- Utilize motivational interviewing techniques to empower patients to adhere to their rehabilitation programs and achieve their recovery goals.
- Collaborate with multidisciplinary teams to ensure comprehensive, patient-centered care, resulting in improved patient outcomes and satisfaction
- Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.
- Implemented medication and IV administration, catheter insertion, and airway management.
- Coordinated patient discharge planning to provide post-discharge patient care, promoting healing and recovery.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
Personal Trainer
The Fitness Loft
08.2017 - 08.2020
- Developed, planned, and led personal and group fitness sessions as well as well-known specialty fitness programs.
- Explained exercise modifications and contraindicated movements to participants with history of injury.
- Trained clients during strength training, cardio vascular exercise, and stretching.
- Designed specific workout systems for individual clients based on performance ability.
- Educated customers on preventive care, nutrition, fitness, stress management, and ergonomics.
- Developed healthy eating meal plans for clients to provide holistic approach.
- Maintained up-to-date knowledge of fitness training methods to inform approach.
Sales Account Manager
Curvature
08.2013 - 05.2016
- Managed inbound and outbound sales calls, providing expert guidance and support to clients on IT products and services.
- Developed and maintained strong customer relationships, achieving high levels of client satisfaction and retention.
- Utilized Salesforce CRM system to track customer interactions and manage sales pipelines effectively.
- Collaborated with cross-functional teams to deliver customized IT solutions, ensuring alignment with customer needs.
- Managed portfolio of 100+ accounts totaling $100K in sales.
- Consulted with clients after sales and contract signings to resolve problems and provide ongoing support.
- Built client relationships by acting as liaison between customer service and sales teams.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
Education
Bachelor of Science - Parks, Recreation, And Leisure Facilities Management
California State University - Northridge
Long Beach, CAMaster of Science - Clinical Nurse Leader
The Ohio State University College of Nursing
Columbus, OH05.2023
Skills
- Patient Education
- Disease Prevention
- Medication and IV administration
- Client Relationship Management
- Teamwork and Collaboration
- Account Management
- Salesforce proficiency
- Spanish Fluency
- Customer service expertise
Websites
Certification
Registered Nurse, State of Ohio Board of Nursing, RN.502341, 02/2022
Locations
Columbus, OH, United States
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Staff Nurse
Dodd Rehabilitation, Brain and Spinal Cord Injury
08.2022 - Current
Personal Trainer
The Fitness Loft
08.2017 - 08.2020
Sales Account Manager
Curvature
08.2013 - 05.2016
Bachelor of Science - Parks, Recreation, And Leisure Facilities Management
California State University - Northridge
Master of Science - Clinical Nurse Leader
The Ohio State University College of Nursing
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