Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shannon Shumaker

Columbus

Summary

Developed technical and customer service skills in highly dynamic environment, seeking to transition into new field. Excel in diagnosing and resolving hardware and software issues, ensuring smooth and efficient operations. Adaptable and ready to leverage strong analytical and interpersonal abilities in new role.

Overview

3
3
years of professional experience

Work History

Medical Receptionist

Pediatric Associates, Inc.
06.2024 - Current
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
  • Managed high call volumes, some days 100+ calls.
  • Streamlined appointment chart preparation system and improved efficiency by 300%, Over the span of a week, led team to achieve as high as 800% effectiveness,

Customer Service Representative 2

Ohio Department of Health
07.2023 - 04.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

Valet

Germain Mercedes Benz of Easton
03.2023 - 07.2023
  • Built positive customer rapport for courteous, friendly and professional service.
  • Maintained a professional demeanor while greeting guests and opening car doors, contributing to a positive first impression.

Financial Controller

ValEquity
08.2022 - 01.2023
  • Oversaw $3.5M, the entirety of the company's aspects of the month-end close process, ensuring timely completion of accurate financial statements for executive review.
  • Manually imported over $1.2M in receipts, specifying line-items to ensure category tracking over the span of four months (est. 10,000 receipts).
  • Managed payroll data entry and processing for 15 employees to comply with predetermined company guidelines.

Education

A+ Core (V15) - Information Technology

CompTIA
Downers Grove, IL
10-2025

Career Diploma - Administrative Assistant

Penn Foster Career School
Scranton, PA
02-2021

Certificate - Inspiring And Motivating Individuals

University of Michigan
Ann Arbor, MI
04-2018

Skills

  • Problem-solving skills
  • IT troubleshooting
  • Excellent interpersonal skills
  • Project management
  • Customer service
  • End user support

Timeline

Medical Receptionist

Pediatric Associates, Inc.
06.2024 - Current

Customer Service Representative 2

Ohio Department of Health
07.2023 - 04.2024

Valet

Germain Mercedes Benz of Easton
03.2023 - 07.2023

Financial Controller

ValEquity
08.2022 - 01.2023

A+ Core (V15) - Information Technology

CompTIA

Career Diploma - Administrative Assistant

Penn Foster Career School

Certificate - Inspiring And Motivating Individuals

University of Michigan

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