Stephanie Graham
Duluth,GA
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Efficient at working effectively unsupervised and quickly mastering new skills.
Overview
20
20
years of professional experience
Work History
Claims Associate
State Farm
Alpharetta, GA
11.2023 - Current
- Reviewed medical records and documents submitted by claimants to ensure accuracy and completeness of information provided.
- Monitored trends in fraud activity and developed protocols for identifying suspicious activities requiring further investigation.
- Maintained accurate records of all claim processing activities in accordance with company policies and procedures.
- Ensured compliance with applicable laws and regulations governing insurance industry practices.
- Participated in training sessions designed to improve understanding of new products and services offered by the company.
- Updated existing processes and procedures as needed based on changes in industry standards or organizational needs.
- Supported efficient handling of complex claims and followed up on open, denied or suspended claims to complete required line items.
- Conducted research on claim issues, utilizing available resources such as databases and other documentation.
- Analyzed data and formulated decisions regarding the approval or denial of claims.
Contractor
Self Employed Services
Kalamazoo, MI
02.2016 - 10.2023
- Utilized impressive time management and prioritization skills to meet challenging deadlines.
- Met frequently with clients to gain understanding of goals and service needs.
- Maintained composure and productivity in high-pressure environments to facilitate client satisfaction.
- Converted downtime into learning about new freelance services to offer more assistance and boost earnings.
PSE Clerk/supervisor
United States Post Office
Grand Rapids, MI
05.2012 - 01.2016
- Operated mail processing equipment and manually sorted mail.
- Loaded letters into automated processing equipment and maintained continuous flow when feeding letters to be sorted.
- Utilized factors such as package shape and final destination to sort into correct bins for delivery.
- Supported shipping and receiving needs by loading and unloading transportation vehicles and containers.
- Offered support and advice to newer personnel to improve performance.
- Help customers fill out change of address forms and reports for lost or stolen mail.
- Sold stamps, services and packaging.
- Routed all classes of mail in sequence of delivery along established route.
- Handled undeliverable mail in accordance with established procedures.
Housekeeper
Friendship Village Of Kalamazoo
Kalamazoo, MI
01.2009 - 04.2012
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
- Used cleaning chemicals following proper guidelines.
- Cleaned building floors by sweeping, mopping and scrubbing.
- Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Emptied wastebaskets and disposed of soiled linens in guest rooms to reduce spread of germs and enhance freshness.
- Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.
- Returned rooms to occupant-ready status to satisfy future guests.
- Sanitized and cleaned sinks, mirrors, toilets and showers.
- Adhered to daily cleaning schedules and updated as needed based on demand.
- Cleaned rugs and upholstery using vacuums and fabric shampoo when necessary.
- Communicated with maintenance team on damages to repair.
- Prepared rooms for meetings and arranged decorations, media equipment and furniture for social or business functions.
- Monitored cleanliness of lobby, swimming pool and other common areas.
Childcare Assistant
Sonja’s child care
Kalamazoo, MI
01.2006 - 01.2009
- Communicated with parents about daily activities and any concerning behaviors.
- Read stories and played alphabet games to promote early literacy.
- Supervised and cared for children ages 0 to teens.
- Employed positive guidance strategies to encourage children and improve behavior.
- Secured indoor and outdoor premises to protect children.
- Organized and planned age-appropriate reading, crafts and music lessons.
- Used clear communication and professionalism to develop constructive relationships with families.
Education
High School Diploma -
Kalamazoo Central High School
Kalamazoo, MI06.2006
Skills
- Customer Service
- Electric/manual pallet jack
- Loading and Unloading
- Supervision & Leadership
- Child Supervision
- Laundry and Linen Management
- Cleaning and Sanitizing
- Product Assembly
- Automated mail processing proficiency
- Mail distribution
- Mail handling
- Mail Sorting
- Claims Processing
- Documentation research
Timeline
Claims Associate
State Farm
11.2023 - Current
Contractor
Self Employed Services
02.2016 - 10.2023
PSE Clerk/supervisor
United States Post Office
05.2012 - 01.2016
Housekeeper
Friendship Village Of Kalamazoo
01.2009 - 04.2012
Childcare Assistant
Sonja’s child care
01.2006 - 01.2009
High School Diploma -
Kalamazoo Central High School