Open To Work
Verified
This profile is verified using an email address.
Stephanie Grant
Wilmington,NC
Work Preference
Summary
Results-oriented leader in customer service and financial management, driving team performance to resolve complex inquiries and enhance service delivery. Expertise in accounting practices ensures compliance and accuracy in financial reporting, while streamlining processes to improve efficiency in budgeting and reconciliation within state financial systems.
Overview
11
11
years of professional experience
Work History
Customer Service Lead Office
Customer Service Lead Office
09.2025 - Current
- Led customer service team to resolve complex client inquiries and issues.
- Managed team to resolve complex client inquiries and issues efficiently.
- Resolved escalated issues from team members or customers in an efficient manner.
- Developed customer service team and front-end cashiers, improving service delivery.
- Processed cash and credit card payments, ensuring accurate transactions and customer satisfaction.
- Identified and addressed suspicious currency transactions to prevent structuring attempts.
- Conducted safe content count to maintain accurate financial records, ensuring accuracy in matching records and printed reports for transactions.
- Verified loan entries on reports after pulling registers for morning shifts.
- Deposited money and checks accurately to uphold financial integrity.
Human Resources Administrative Specialist I
Human Resources Administrative Specialist I
04.2025 - 08.2025
- Coordinated recruitment processes and scheduled candidate interviews with hiring managers.
- Processed employee benefits including Workers' Compensation, Family Medical Leave, retirements, health benefits, and compliance with ADA, ensuring accurate management of employee support.
- Managed employee records, ensuring compliance with company policies and regulations.
- Provided assistance with onboarding new employees. Ensured that all paperwork was completed properly and filed accurately.
- Performed data entry within Human Resources Integrated System (HRIS) using Microsoft Office Software, maintaining accurate and up-to-date employee records.
- Developed and maintained filing systems for efficient document retrieval and storage.
- Created and revised systems and procedures by analyzing operating practices, recordkeeping systems, office layout, and budgetary requirements.
- Greeted visitors, answered phone calls, and directed inquiries, enhancing office communication and visitor experience.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
Accounting CLERK I
Accounting CLERK I
01.2024 - 04.2025
- Manage the month-end process and close-out, bank statements, journal entries, expenses, review balance sheets, and prepare financial statements.
- Prepared manual adjustments for month-end closing, managed accounts payable, cash management, and fixed assets.
- Manage budgeting reports, general ledger accounting, and bank reconciliation on the NCFS (North Carolina Financial System)
- Monitored and reconciled financial transactions in NCFS for accuracy, including WEX Gas P-card and invoices for PGBA and Prime Health medical bills.
- Reconcile P-Card transactions on the BOA (Bank of America System), process & print the NC PO Balance by Various COA Elements Report RPTPO001 and create new requisition numbers for open POs for vendors.
- Generated and reconciled purchase requisitions in NCFS E-procurement, monitored monthly budget reports, and analyzed quarterly purchase order encumbrance reports to ensure effective procurement processes.
- Solicited journal entries to ensure accurate financial reporting and requested temporary increases for P-card holders as needed.
- Provide accounting services for the State of NC prison facility, state vendors, and internal.
- Knowledge of Fiscal Policy, maintaining internal accounting policies and procedures for the State of NC, NCFS & GAAP
Revenue Tax Submission Data Processor
Revenue Tax Submission Data Processor
03.2023 - 05.2023
- Processed and inputted 2022 W-2s for multiple corporations using Excel, ensuring accurate data entry and compliance.
- Utilized IFP System for Smart Key (SK) and Data Verification (DV) to verify and correct Individual Income D400 2022, Individual Income WFV, and D400V payment voucher, enhancing accuracy of tax submissions.
- Processed tax data submissions efficiently and accurately.
- Reviewed documents for compliance with federal and state regulations.
- Utilized data management systems to organize and maintain records.
Assistant Office Manager
CCS of Wilmington
07.2022 - 10.2022
- Utilized BambooHR system to track candidates, manage benefits enrollment, and monitor hours worked, enhancing recruitment and administrative efficiency; employed food tracker system to verify team food counts for accurate provisioning.
- Processed new students through RBA database, ensuring efficient enrollment. through RBA database and order all supplies.
- Created Excel spreadsheet for student information, managed telephone inquiries, and directed calls to appropriate staff, improving response time and information flow.
- Updated addresses and phone numbers in student tracker system, ensuring accurate student records and facilitating effective communication.
- Request all school records for new students, mail or fax records for transferring students, and students withdrawing.
- Maintained organized receipts for company’s business credit card expenses. for the company’s business credit card for finance.
Teacher Assistant
Snipes Academy of arts & design
12.2021 - 07.2022
- Provided targeted support for students struggling with reading, writing, or math to help them improve their skills.
- Worked with students to enhance their reading, writing, and math skills.
- Implemented lesson plans and managed daily classroom schedules to support diverse learning needs.
- Using formative and summative assessments helps students see what they are learning.
- Communicated regularly with parents and faculty about student progress to foster collaborative support.
Substitute teacher
Wake County Public School System
02.2015 - 03.2020
- Followed classroom plans, reinforced core concepts, and instructed 16-plus students across all subject areas to support learning objectives.
- Facilitated skill-building activities that improved student engagement and enhanced learning abilities.
- Administered and graded tests and quizzes, providing detailed performance reports to primary teacher to inform instructional strategies.
- Administer all assessments for each student and manage their needs, classroom assignments, and record keeping.
- Collaborate with teaching staff to devise and implement coordinated educational strategies and student support networks.
Education
M A E - Education
Ashford University
Clinton, IA08-2014
Bachelor of Science - Business Administration, Finance
High Point University
High Point, NC12-2007
Skills
- Customer service excellence
- CRM software management
- Data entry accuracy
- Team management
- Supervisory leadership
- Conflict resolution
- Microsoft Office proficiency
- Critical thinking
- Problem-solving strategies
- Inventory management
- SharePoint management
- Tax compliance
Volunteer Experience
- H.o.p.e nonprofit organization, Volunteer project coordinator, Serve on the board of directors, strategizing, typing minutes, accounting for members in attendance, creating Excel spreadsheets, and PowerPoint presentations when needed., Overseeing governance (participation, rule of law, effectiveness, and efficiency), and advocating for the interests of HOPE.
- St. Andrew AME Zion Church, Volunteer, Helped feed the homeless, passing out clothing.
Timeline
Customer Service Lead Office
Customer Service Lead Office
09.2025 - Current
Human Resources Administrative Specialist I
Human Resources Administrative Specialist I
04.2025 - 08.2025
Accounting CLERK I
Accounting CLERK I
01.2024 - 04.2025
Revenue Tax Submission Data Processor
Revenue Tax Submission Data Processor
03.2023 - 05.2023
Assistant Office Manager
CCS of Wilmington
07.2022 - 10.2022
Teacher Assistant
Snipes Academy of arts & design
12.2021 - 07.2022
Substitute teacher
Wake County Public School System
02.2015 - 03.2020
M A E - Education
Ashford University
Bachelor of Science - Business Administration, Finance
High Point University