Stephanie Gray
Versailles,KY
Summary
Versatile Field Operations Manager knowledgeable about team leadership, training and quality assurance management. Talent for assessing operations, uncovering problems and developing improvement plans. Bringing 21 years of related experience.
Overview
12
12
years of professional experience
Work History
Director of Field Operations
Numotion
Lexington, KY
11.2016 - Current
- Led team of 5 Operations Managers and 11 locations.
- Maintained proper staffing levels to meet and exceed customer and branch needs.
- Managed $43M operations budget and launched monthly communications processes to enable best practices implementation.
- Assisted in recruiting, hiring and training of team members.
- Promoted positive customer experience through day-to-day supervision and management of team members.
- Experience in leading Acquisitions.
Area Manager
Rotech
Lexington, KY
07.2015 - 11.2016
- Conducted training sessions to educate employees on best practices and procedures to increase profitability.
- Resolved conflicts promptly to promote positive environment for customers.
- Assessed reports to evaluate performance, develop targeted improvements and implement changes.
- Transformed underperforming teams into productive, profitable teams.
- Supervised 5 location managers, maintaining contractual, compliance and reporting requirements for all areas and assets.
Field Transformation Manager
Pacific Pulmonary
Lexington, KY
03.2008 - 09.2013
- Managed internal resolutions of Escalation Process for company.
- Worked as liaison between Centralized Care Team, Reimbursement Team and Field Operations Team.
- Worked with key leaders on process improvements.
- Project team leader for process in client retention.
- Previously had role of District Operations Manager and Customer Care Manager.
- Managed 8 locations in 3 states.
- Experience with leading acquisition.
- Developed and led new process training.
Education
Associate of Science - Business Management
Kentucky College of Business
Lexington, KY05.1990
Skills
- Customer Service Management
- Business Leadership
- Recruitment and Hiring
- Microsoft Office
- Excel/Powerpoint
- Policy Development and Enforcement
Timeline
Director of Field Operations
Numotion
11.2016 - Current
Area Manager
Rotech
07.2015 - 11.2016
Field Transformation Manager
Pacific Pulmonary
03.2008 - 09.2013
Associate of Science - Business Management
Kentucky College of Business
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