Stephanie Green
Topeka,KS
Summary
Customer-focused Senior Customer Service Representative known for highly productive and efficient task completion. Skilled in conflict resolution, communication, and time management, ensuring smooth operational flow and customer satisfaction. Excel in active listening, empathy, and adaptability, fostering positive interactions and solutions to complex customer inquiries.
Overview
7
7
years of professional experience
Work History
Senior Customer Service Representative
Kansas Department of Revenue
Topeka, KS
03.2018 - Current
- I have been working remotely for this employer since March 18, 2020. In this position, I am relied upon for the following responsibilities: ● Daily customer contact in person and by phone to resolve the balance dues and/or non-filed periods. Answer any and all tax questions or concerns they may have. ● Conducts collection and tax discovery tasks for individuals and corporations, fiduciaries, sales, retailers' and consumers' use, withholding, franchise, vehicle rental, and liquor taxes, collection account management, and customer contact in a professional and decisive manner. Research and analyze worklist cases, and prepare complex account breakdowns. Assist the Collections Call Center with inbound calls. ● Process business closure requests, requests for waiver of penalty, account adjustments, reversals, abatements, and/or assessments. Establish payment plans based on agency guidelines, and obtain the customer's financial information in an understanding manner that is not intrusive. ● Provides informal customer education and ensures needs are satisfied. A good understanding of all the tax types, statutes, policies, and regulations by the Department. I have great attention to detail and customer service skills.
Education
High School Diploma -
Topeka High School
Topeka, KS05-2016
Skills
- Customer service
- Tax compliance
- Account management
- Payment processing
- Data entry
- Conflict resolution
- Effective communication
- Customer education
- Attention to detail
- Problem solving
- Time management
- Team collaboration
- Research skills
- Inbound call management
- Problem-solving abilities
- De-escalation techniques
- Excellent communication
- Self-motivation
- Account reconciliation
References
References available upon request.
Timeline
Senior Customer Service Representative
Kansas Department of Revenue
03.2018 - Current
High School Diploma -
Topeka High School
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