Stephanie Gutierrez
Las Vegas,NV
Summary
Focused professional with 4+ years of experience and a proven knowledge of customer communications. Aiming to leverage my skills to successfully fill the position in which i am applying for Enthusiastic individual well-versed in the hospitality industry. Possesses great and a passion for delivering superior customer service. Skilled in taking orders, handling payments, and delivering food and beverages in a timely manner.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Bar porter
Venetian
Las Vegas
11.2020 - 11.2023
- Cleaning bars, pointing guests to right direction, stock glassware, beer and all items used at a bar, trash removal, Restock pump rooms and keg coolers, Met deadlines while maintaining high-quality deliverables, Responded quickly to meet customer needs and resolve problems, Committed to delivering excellent customer service while working in a fast-paced environment.
Stocker /picker
Amazon
Las Vegas
02.2018 - 10.2020
- Picking items for packing, stocking robots for picking, Keeping area clean, working at a fast pace and organizing.
Warehouse Worker
TW
Las Vegas
03.2016 - 07.2019
- Operated scanners, computers, and other equipment to track orders.
- Followed established guidelines for picking orders accurately.
- Responded quickly to spills or accidents to minimize damage or contamination.
- Operated power scrubber, pressure washer, vacuum cleaner, steam cleaner and other cleaning equipment.
- Removed trash and waste from work areas to designated collection points.
- Performed periodic deep cleans of entire facility as needed.
- Replenished soap dispensers in restrooms and break rooms regularly.
- Cleaned and sanitized equipment, walls, ceilings and other surfaces.
- Utilized chemicals such as detergents, disinfectants and polishes safely.
Waitress / Host
Hanabi sushi
Las Vegas
01.2015 - 04.2018
- Serving customers, Operate cash register, Taking orders, Clean and preper dinning area, Meeting and greeting customers, Communicated orders to kitchen staff to turn tables faster, keeping food fresh and hot, Delivered meals to tables quickly while ensuring accuracy of orders placed by customers, Obtained food and drink orders using standard order pad or memorization, Processed accurate cash and credit card transactions, Cleared dishes promptly after each course was completed while ensuring table settings were reset properly, Presented menu and provided information about ingredients, reducing potential food allergies, Managed multiple tasks simultaneously while maintaining high quality standards of service.
Education
Completed coursework towards High School Diploma -
Beacon academy
Las Vegas, NV01.2020
Skills
- Spanish speaking & writing
- English speaking & writing
- Customer service
- Multitasking
- Cashier
- Time management
- Social skills
- Organization
- Manage fast-paced environments
- Customer Satisfaction
- Active Listening
Certification
- CPR
- Personal care assistant
References
- Angelica Lopez, Manager, Angelica Pca Company, (702) 444-4686, Angelicapca@gmail.com, Former Manager
- Erika Felix, HR Manager, Amazon, (888) 892-7180, Erfelix@amazon.com, Former Manager
- Angel Perez, Manager, Subway, (702) 220-6731, Subway@gmail.com, Former Manager
Timeline
Bar porter
Venetian
11.2020 - 11.2023
Stocker /picker
Amazon
02.2018 - 10.2020
Warehouse Worker
TW
03.2016 - 07.2019
Waitress / Host
Hanabi sushi
01.2015 - 04.2018
Completed coursework towards High School Diploma -
Beacon academy