Stephanie Gutierrez
Customer Service, Associate Banker
Katy
Summary
Experienced Customer Service Representative fluent in English and Spanish language. Professional employee dedicated to providing excellent service to current and new customers. Comfortable working in fast-paced environment attending to customer service needs including incoming calls, product questions, issue resolution and order processing.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
1
1
Language
Work History
Preschool Teacher
HOUSTON FIRST BAPTIST CHURCH
03.2017 - 05.2018
- Gave one-on-one attention to children while maintaining overall focus on entire group.
- Designed creative lesson plans that incorporated hands-on activities and interactive learning experiences to foster curiosity and engagement in young learners.
- Developed weekly lesson plans and activities to engage children and promote learning.
- Applied play-based strategies to provide diverse approaches to learning.
Teller
JP MORGAN CHASE
11.2014 - 02.2016
- Answered customer inquiries regarding account balances, transaction history, and services charges.
- Demonstrated adaptability during peak business hours by multitasking and prioritizing tasks to maintain efficiency and quality of service.
- Contributed to a positive work environment by demonstrating professionalism, courteousness, and a strong work ethic.
Administrative Assistant
SPECIAL MAID SERVICES
01.2012 - 11.2013
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
Customer Service Assistant
HEB
05.2011 - 11.2012
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Processed customer orders and accurately handled payment transactions.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
Education
Associate of Science -
Lone Star College
Houston, TX 05.2011 - 01.2015
High School - undefined
Northbrook Senior High School
Skills
Teamwork and collaboration
Task prioritization
Problem-solving
Timeline
Preschool Teacher
HOUSTON FIRST BAPTIST CHURCH
03.2017 - 05.2018
Teller
JP MORGAN CHASE
11.2014 - 02.2016
Administrative Assistant
SPECIAL MAID SERVICES
01.2012 - 11.2013
Associate of Science -
Lone Star College
05.2011 - 01.2015
Customer Service Assistant
HEB
05.2011 - 11.2012
High School - undefined
Northbrook Senior High School
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