Summary
Overview
Work History
Education
Skills
Timeline
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STEPHANIE GUTIERREZ

Miami,FL

Summary

Experienced with managing medical office operations and ensuring efficient administrative processes. Utilizes effective communication and leadership to enhance team performance. Track record of maintaining high standards of patient care and office organization.

Professional in healthcare management with strong track record of streamlining medical office operations. Proven ability to lead teams effectively, ensuring smooth workflow and high-quality patient care. Adept at managing administrative tasks, scheduling, and coordinating resources to meet evolving needs. Known for fostering collaborative environment and achieving results through strategic planning and effective communication.

Overview

17
17
years of professional experience

Work History

XRAY TECHNICIAN

ELITE HEALTH
05.2014 - Current
  • Completed x-rays safely by correctly using shielding equipment following OSHA requirements.
  • Increased patient safety by strictly adhering to radiation protection guidelines and using protective devices when necessary.
  • Maintained examination rooms and restocked medical and radiologic supplies.
  • Promoted patient satisfaction through compassionate care and effective communication during all stages of the imaging process.
  • Optimized image quality with correct positioning techniques tailored to individual patients'' needs or conditions.
  • Assisted in training new X-Ray technicians, sharing knowledge, tips, and best practices to improve overall department performance.
  • Enhanced patient comfort by providing clear explanations of imaging procedures.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
  • Obtained client medical history, medication information, symptoms, and allergies.

Medical Front Office Coordinator

NEUROSURGERY DEPARTMENT MOUNT SINAI HOSPITAL MIAMI
10.2011 - 08.2014
  • Maintained a well-organized front office environment, contributing to a positive patient experience.
  • Assisted with training new front office staff members on essential job duties and procedures, ensuring a smooth onboarding process.
  • Coordinated referrals and authorizations for specialist consultations or treatment plans as needed.
  • Enhanced patient satisfaction through prompt responses to inquiries, accurate appointment scheduling, and clear communication of policies.
  • Collaborated with medical staff to coordinate patient flow and ensure timely access to care.
  • Served as a liaison between patients, providers, and insurance companies to resolve billing issues or discrepancies.
  • Handled high call volumes with professionalism and efficiency, addressing patient concerns and directing calls as appropriate.
  • Managed patient records with strict adherence to HIPAA regulations, ensuring confidentiality and security of sensitive information.

Medical Office Supervisor

DR. DAVID REINHART MOUNT SINAI HOSPITAL
01.2009 - 11.2011
  • Handled conflict resolution among staff members effectively fostering a harmonious working environment.
  • Developed procedures for handling confidential patient information, ensuring privacy and security at all times.
  • Implemented quality control measures that led to significant improvements in service delivery standards.
  • Participated in the recruitment process by conducting interviews and making informed hiring decisions for the medical office.
  • Established strong relationships with patients, creating an environment of trust and open communication.
  • Enhanced patient satisfaction by streamlining front office processes and implementing efficient scheduling systems.
  • Supervised facility maintenance activities such as repairs or renovations ensuring minimal disruption of day-to-day operations.

Education

Associate of Science - X RAY TECHNICIAN

FLORIDA NATIONAL UNIVERSITY
MIAMI
04-2010

Skills

  • Records management
  • Portable X-ray operation
  • Radiation protection
  • HIPAA regulations
  • Effective problem solving
  • Patient scheduling
  • Insurance verification
  • Medical billing expertise
  • Patient confidentiality
  • Clinical documentation
  • Microsoft Oriented
  • Salesforce
  • Bilingual
  • Athena trained
  • CPR Certified
  • Coachable
  • Patient registration

Timeline

XRAY TECHNICIAN

ELITE HEALTH
05.2014 - Current

Medical Front Office Coordinator

NEUROSURGERY DEPARTMENT MOUNT SINAI HOSPITAL MIAMI
10.2011 - 08.2014

Medical Office Supervisor

DR. DAVID REINHART MOUNT SINAI HOSPITAL
01.2009 - 11.2011

Associate of Science - X RAY TECHNICIAN

FLORIDA NATIONAL UNIVERSITY

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STEPHANIE GUTIERREZ